What You’ll Do
- In partnership with the Store Manager, model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors.
- Assess and analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
- Consistently exemplify, maintain, and foster the culture and values of World Market.
- Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management.
- Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.
- Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
- Additional duties and responsibilities as assigned by and in the absence of the Store Manager.
Essential Duties and Responsibilities of Customer Experience
- Leverage all available resources to inform and educate the team on product knowledge, selling / engagement behaviors, and business priorities / goals.
- Ensure all associates utilize company tools and technology to deliver an exceptional customer experience.
- Validate successful deployment of all omnichannel initiatives, including AOS and BOPIS add-on selling behaviors.
- Drive customer engagement behaviors to support all loyalty initiatives.
What You’ll Bring
- Leadership skills including : Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving, sound decision-making skills that align with strategic initiatives, effective delegation and validation, and the ability to execute daily priorities efficiently.
- Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
- Ability to work a flexible schedule, including nights and weekends, depending upon the needs of the business.
- Minimum Age 21 years.
- Ability to lift up to 40 lbs.
Why We Love It
- Flexible scheduling to support your work-life balance.
- Associate discount to World Market!
- A fun and supportive work environment where you feel welcome and safe.
- A culture of inclusion that empowers you to be your best authentic self.
- Eligible associates are offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance, and more.
Hourly Pay Range is $20.74-$24.74
All associates receive paid sick leave (one hour for every 30 hours worked), up to 3 days of paid bereavement leave, and $1 per hour holiday premium pay.
Associates are able to enroll in our company’s 401k plan with partial company matching.
In addition, Full-time associates receive 5 days of paid vacation, 8 paid Holidays, 3 paid Floating Holidays, up to 2 additional days of paid bereavement leave, and up to 5 days of paid jury duty leave.
Full-time associates (and their families) are offered medical, dental, vision, life, and disability insurance.
30+ days ago