A company is looking for a Director of CX Operations to oversee the operational foundation of the Customer Experience function.
Key ResponsibilitiesDesign and refine scalable processes and workflows to enhance efficiency across the Customer Experience functionOversee resource allocation and capacity forecasting to meet project demands and ensure customer satisfactionDevelop frameworks for measuring CX quality and performance, including customer health scores and metricsRequired QualificationsSaaS industry experience, particularly in operations or customer experienceDemonstrated leadership and people management experienceProven project management experience with complex, multi-phase projectsSignificant Salesforce experience, especially with reporting;
familiarity with Asana and Harvest is a plusProficient in Google Suite and Mac OS
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