As a Business Development Coordinator, you will focus on enhancing customer relations and driving service revenue.
Here are some key responsibilities for this role.
Appointment Scheduling : BDC representatives handle incoming calls and inquiries, scheduling service appointments for customers efficiently.
Customer Follow-Up : They follow up with customers after service visits to ensure satisfaction, gather feedback, and encourage repeat business.
Lead Generation : BDC generates leads for recalls, maintenance, and service specials or promotions, reaching out to customers with relevant offers.
Communication : They maintain consistent communication with customers via phone, email, and text, addressing any questions or concerns about service needs.
CRM Management : BDC representatives often use Customer Relationship Management (CRM) systems to track interactions, schedule follow-ups, and manage customer data.
Collaboration : They work closely with service advisors and technicians to ensure a seamless experience for customers, facilitating clear communication between departments.
Customer Education : BDC staff may inform customers about service offerings, maintenance schedules, and vehicle recalls, helping them understand the importance of regular service.
The BDC role aims to improve customer retention, increase service department efficiency, and drive overall satisfaction in the dealership's service experience.
Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Morgan Automotive.
We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients.
At Morgan, we set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.
Benefits
- Medical, Dental & Vision Insurance
- Optional Life Insurance
- AFLAC
- Legal Shield
- Short Term Disability
- 401K w / Match Money
- Paid Personal Days
- Paid Vacation
- Yearly Awards Banquets
- Yearly Holiday Dinners
- Employee of the Month / Year
- 20 Years of Service Rolex Watch
- Monthly Pep Rally w / Door Prize
Qualifications
- At least one previous role based in strong customer service experience
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Must have strong computer skills
- Willing to submit to a pre-employment background check & drug screen
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