Product and Business Relationship Manager

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Job ID

364876

Location

Twin Cities

Job Family

Information Technology

Full / Part Time

Full-Time

Regular / Temporary

Regular

Job Code

9703PD

Employee Class

Acad Prof and Admin

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About the Job

Position Overview :

Join us in our mission to provide exceptional IT service to a diverse customer base at the University of Minnesota. University Services Information Technology currently offers an opportunity to collaborate with our business partners to define and prioritize technology needs that will inform and advance their business strategies.

We seek a dedicated professional to maintain accountability for identifying, defining, and prioritizing the IT needs of our partners, ensuring that delivered IT services meet business requirements.

A successful candidate will have a passion for technology and customer service, along with strong analytical, problem-solving, decision-making, and interpersonal skills.

This position reports to the IT Director for University Services and works closely with the wider leadership team to ensure the business' current and future needs are met.

Please note, this position is not eligible for H-1B or Green Card sponsorship.

The University of Minnesota is committed to fostering local talent through employment opportunities. While this position utilizes a hybrid work modality, prospective applicants must be located either in the state of Minnesota or near the Wisconsin border or otherwise open to relocation.

We Offer :

• University paid contribution (10% of your salary) to your retirement account - vested immediately.
• 22 paid vacation days per year, in addition to sick leave and 11 paid holidays.
• Reduced tuition opportunities covering 75% - 100% of eligible tuition.
• Excellent and affordable health care benefits.
• Wellness program with the opportunity to earn lower health care rates.
• Free disability insurance.
• Annual merit increase program.

Business Alignment Job Duties :

• Stakeholder Engagement : Interact with stakeholders to understand the business, its needs, and priorities.
• Needs Translation : Translate business needs into IT priorities, defining the work, acceptance criteria, and priority.
• Roadmapping : Lead the annual roadmapping process for IT services and quarterly refinement and work prioritization efforts.
• Primary Contact : Serve as the IT team's primary contact for business information, work prioritization, and related decision-making for evolving IT services.
• Expectation Management : Clarify business expectations for existing services and ensure effective communication between business and IT, and the performance of those services.
• Gap Analysis : Ensure IT understands and addresses gaps experienced by business partners.
• Coordination : Coordinate with other IT partners to align plans and schedules across IT delivery teams.

Agile Team Leadership Duties :

• Quarterly Workplan Execution : Develop and lead the team in executing the quarterly workplan, ensuring alignment with business needs and priorities.
• Team Leadership : Provide clear leadership and direction to the team, ensuring they are focused on delivering the prioritized work.
• Support and Guidance : Offer support and guidance to team members, helping them overcome obstacles and achieve team goals.

Refer knowledge and performance gaps to staff managers for further support and guidance.

• Performance Monitoring : Monitor the team's performance against the quarterly workplan, making adjustments as needed to stay on track.
• Communication : Facilitate regular communication with the team to ensure everyone is informed and aligned with the goals and priorities.
• Continuous Improvement : Cultivate a culture of continuous improvement, seeking ways to enhance processes and workflows.

Other Duties :

• IT Leadership Team Participation : Actively participate in the IT leadership team, contributing to strategic decision-making and the overall direction of IT services.
• Scaled Agile Principles : Guide and promote the use of scaled agile principles within the team in a way that makes sense for our organization to improve efficiency and effectiveness.
• Please document qualifications on resume

Compensation : $110,000 $122,000 (depending on experience)

Qualifications

Required Qualifications :

• Bachelor's degree plus four years of related experience, or masters degree and 2 years of related experience.
• Previous experience working with SAFe, Lean, or Agile methodologies.

Preferred Qualifications :

• Previous experience in a Product Owner, Product Manager, or Business Relationship Manager role.
• Experience in supporting a broad base of users, systems, and technologies.
• Strong customer service background.
• Experience with formal work planning or project management frameworks.
• Strong commitment to supporting the University's goal of creating a positive and inclusive campus climate by advancing equity and diversity.

Benefits

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning.

We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes :

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Please visit the Office of Human Resources website for more information regarding benefits.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions.

You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail [email protected] or call (612) 624-8647.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission.

The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.

To learn more about diversity at the U : http : / / diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here.

Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research.

Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St.

Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).