Description
DaBella - Call Center Quality Assurance
Location : 4835 Lyndon B Johnson Fwy #1100, Dallas, TX 75244
Salary : $18 Hourly
For Spanish Speaking Bilingual Candidates : $19 Hourly
Full Time
DaBella is the leading home improvement company in the United States with a robust presence across more than 51 offices nationwide.
We are dedicated to transforming home improvement services and are seeking a meticulous and proactive Call Center Quality Assurance Agent to join our dynamic team.
This role will play a crucial part in ensuring the efficiency and quality of our call center operations.
Job Responsibilities :
- Set up tracking systems for online marketing activities
- Auditing and scoring all telephonic communication
- Track results of call center production and report results to payroll
- Track progress with Marketing Managers and / or Marketing Specialists
- Track monthly / daily bonuses for Call Center Dialers / Confirmers
- Keep accurate records and documentation of Marketing Production
- Prepare reports by collecting and analyzing sales data
- Monitor and adjust time cards for the Marketing department
We are looking to fill this role immediately with the right fit for our fast-growing organization. If you are detail-orientated and dedicated to helping others, then this is a perfect fit for you!
Qualifications :
- Proficiency in Microsoft Office, Excel, email, email scheduling tools, internet, and internet-based applications
- Excellent organizational and time management skills
- High attention to detail and problem-solving skills
- Ability to multi-task, work under pressure, and meet deadlines
- Ability to interact with all levels of staff
- Project a professional demeanor always
- Ability to thrive in a fast-paced environment
- Excellent written and verbal communication skills
Benefits : Employees and their families are eligible to enroll in :
- Medical, Dental, and Vision
- Health Savings Account (HSA)
- Company Sponsored Life Insurance
- Supplemental Life Insurance
- Long-term and short-term disability
- Accident protection
- Employee assistance program - access to counseling services and other tools to improve work / family / life balance
- Pet Insurance for your furry family member
- 401k plan
- Additional Insurance Programs include :
- UHC Rewards
- Rally Health
- One Pass Select (gym membership subscription)
Additional Perks :
- VPTO (Volunteer paid time off) year-round incentives to give back to your local community
- Personal / Professional Development - we provide books, courses, and opportunities to attend leadership conferences
- Relocation opportunities to other branches across the nation
Each DaBella Employee receives :
- 80 hours of Paid Time Off annually with incremental increases
- 6 paid holidays during a calendar year effective day one of employment
To learn more about DaBella visit our website at www.DaBella.us
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