Marketing Quality Assurance Agent

Description

DaBella - Call Center Quality Assurance

Location : 4835 Lyndon B Johnson Fwy #1100, Dallas, TX 75244

Salary : $18 Hourly

For Spanish Speaking Bilingual Candidates : $19 Hourly

Schedule : Monday - Friday 8 : 00 AM -4 : 30 PM

DaBella is the leading home improvement company in the United States with a robust presence across more than 51 offices nationwide.

We are dedicated to transforming home improvement services and are seeking a meticulous and proactive Call Center Quality Assurance Agent to join our dynamic team.

This role will play a crucial part in ensuring the efficiency and quality of our call center operations.

Job Responsibilities :

• Set up tracking systems for online marketing activities
• Auditing and scoring all telephonic communication
• Track results of call center production and report results to payroll
• Track progress with Marketing Managers and / or Marketing Specialists
• Track monthly / daily bonuses for Call Center Dialers / Confirmers
• Keep accurate records and documentation of Marketing Production
• Prepare reports by collecting and analyzing sales data
• Monitor and adjust time cards for the Marketing department

We are looking to fill this role immediately with the right fit for our fast-growing organization. If you are detail-orientated and dedicated to helping others, then this is a perfect fit for you!

Qualifications :

• Proficiency in Microsoft Office, Excel, email, email scheduling tools, internet, and internet-based applications
• Excellent organizational and time management skills
• High attention to detail and problem-solving skills
• Ability to multi-task, work under pressure, and meet deadlines
• Ability to interact with all levels of staff
• Project a professional demeanor always
• Ability to thrive in a fast-paced environment
• Excellent written and verbal communication skills

Benefits : Employees and their families are eligible to enroll in :

• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Company Sponsored Life Insurance
• Supplemental Life Insurance
• Long-term and short-term disability
• Accident protection
• Employee assistance program - access to counseling services and other tools to improve work / family / life balance
• Pet Insurance for your furry family member
• 401k plan
• Additional Insurance Programs include :
• UHC Rewards
• Rally Health
• One Pass Select (gym membership subscription)

Additional Perks :

• VPTO (Volunteer paid time off) year-round incentives to give back to your local community
• Personal / Professional Development - we provide books, courses, and opportunities to attend leadership conferences
• Relocation opportunities to other branches across the nation

Each DaBella Employee receives :

• 80 hours of Paid Time Off annually with incremental increases
• 6 paid holidays during a calendar year effective day one of employment

To learn more about DaBella visit our website at www.DaBella.us