A company is looking for a Director of Customer Experience Operations.Key Responsibilities : Develop and execute a strategic vision for Customer Experience Operations to enhance customer retention and satisfactionDesign and implement scalable processes to optimize customer onboarding, training, and supportAnalyze customer data to identify trends and develop metrics for measuring customer satisfaction and retentionQualifications : Bachelor's degree in Business, Management, or a related field;
MBA preferred7+ years of experience in customer success or operations within a SaaS environment, including 3 years in a leadership roleProven track record of implementing customer success operations strategiesExperience with CRM systems and customer success platformsAbility to thrive in a fast-paced, dynamic environment
Director of Wealth Client Experience and Integrated Relationship Management (IRM)
Demonstrated proficiency in basic computer applications such as Microsoft Office software products. Director of Wealth Client Experience and Integrated Relationship Management (IRM). Partner with market research teams on competitive intelligence / research measuring the efficacy of planning, service...
Global Director of Customer Experience - Janus
The Global Director of Customer Experience is responsible for directing and overseeing all aspects of JBI’s global customer service policies, objectives and initiatives. Influence the strategic plans and priorities of internal/external partners to ensure delivery of customer service efficiencies and...
Director of Customer Success
A company is looking for a Director of Customer Success to manage Customer Success operations and ensure customer satisfaction and retention. ...
Director, Customer Experience and Marketing
The Director of Customer Experience and Marketing will lead the strategic development and execution of comprehensive residential marketing initiatives and customer experience programs. Lead, mentor, and develop a high-performing team of marketing and customer experience professionals. Minimum 8-10 y...
Director of Customer Solutions Engineering
A company is looking for a Director of Customer Solutions Engineering. ...
Director, Customer Experience Operations
As the Director of Customer Experience Operations, you will play a key role in scaling our customer experience organization, analyzing data to identify opportunities for improvement, and implementing best practices. Lead, mentor, and manage a team of Customer Experience Operations professionals to a...
Director of Website Experience
Key ResponsibilitiesOwn and manage the company's website, ensuring it effectively communicates the brand story and guides usersDevelop and execute SEO strategies to increase traffic and user acquisition through organic searchDrive conversion rate improvements through A/B testing and collaboration wi...
Director of CAR-T Customer Success
Internally known as a Director of Marketing, this opportunity will be a fast paced, highly visible role, with responsibility to anticipate Authorized Treatment Center (ATC) customer challenges, proactively providing solutions, and providing the customer lens internally for non-promotional customer f...
Member Experience Director
Under the direction of the Executive Director, the Member Experience Director is primarily responsible for the design and implementation of a branch membership acquisition plan and member experience plan, in alignment with association initiatives. The YMCA of Metropolitan Atlanta offers excellent be...
Director of Customer Service
The Director of Customer Support is a key member of the Leadership Team and will collaborate with other senior leaders to drive the strategic direction of the organization. Lyra Technology Group is seeking a Director of Customer Service for one of their operating companies. The Director of Cust...