RESPONSIBILITIES
- Handle a high volume of outbound calls to healthcare providers
- Utilize a call script and questionnaire to complete audits for Medicare and Medicaid
- Navigate through multiple computer applications with speed & accuracy
- Adapt to learn new call types when business needs change & flex support in those areas
WORK AT HOME REQUIREMENTS
- High-Speed Internet With At Least 20 Mbps Download Speed & 10 Mbps Upload Speed (No Satellite, Wifi, or Cellular / Wireless Carrier Internet Services)
- Must have a hard-wired internet connection via ethernet cable to modem / router that you own / are responsible for. (Continuum will ship you company equipment to use)
- Dedicated, Quiet, & Secured Workspace with No Distractions
- Must have a smartphone or tablet to comply with authentication purposes
- A USB Wired Headset with Noise Canceling Microphone
ADDITIONAL REQUIREMENTS :
- 18+ Years & High School diploma or its equivalent
- Minimum of 6 months of call center experience (sales & healthcare industry a plus)
- Self-driven and able to focus on the same task / objective for long periods of time
- Exceptional customer service, active listening, and verbal and written communication skills
- High computer proficiency & overall technical knowledge
- Available to work a 10-hour shift, 4 days per week, shift 8 : 00am-6 : 30pm eastern Monday through Thursday with Friday / Saturday / Sunday OFF
- Professional positive attitude & courteous telephone etiquette
- Customer focused personality and the motivation to achieve goals
BENEFITS & PERKS :
- $13.62 per hour + incentives + Occasional overtime on Fridays
- After 30 days, once certified pay will increase to $14 per hour
- Access up to 50% of your pay immediately after your shift
- Health Insurance (Medical, Dental, Vision) & Other Benefits
- Pet Insurance
- Paid, Virtual Training
- Remote work environment
- Opportunity for Professional Development
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