About the Role
In this role you will work to ensure that all unresolved / unpaid debits and credits on a customer's accounts receivable are worked to conclusion.
This is a 35 hour per week internship to be worked in our Philadelphia office on a hybrid basis through September 2025.
Responsibilities
Ensuring that customer debts are collected in line with contracted payment terms.
Following up with customers through dunning letters, statement of accounts, email reminders and phone calls.
Setting collection priorities based on customer risk profiles and amount past due
Negotiating pay-plans and ensure that pay-plans are signed off by the relevant authority.
Ensuring reconciliations are up to date and that write-offs (escheatment where applicable) are part of the monthly cycle of activities.
Providing up to date status of the account, and addressing any queries from customers
Requirements
Have excellent oral and written communication skills. Using them to drive discussions with customers regarding issues concerning non-payment of debts and resolving outstanding balances.
Be able to negotiate effectively with excellent written and verbal communication skills
Be comfortable managing difficult and emotional interactions with customers .
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