Account Manager - Global Forwarding

C.H. Robinson is looking to fill a Global Forwarding Account Manager role. In this role you will manage a select group of small to mid-size accounts within the office or broader C.

H. Robinson portfolio of business. You will manage and grow existing accounts by bringing forth new services or modes and / or expanding on existing services offered, with a focus on i ncreasing efficiency, adding value , and maximizing profitability through the account’s supply chain.

As an Account Manager you will identif y new opportunities within your portfolio, generate demand, and sell creative solutions / services to drive growth through relationship building, problem solving, and exceptional service.

We are looking for a s elf-driven, results-orientated individual with a positive outlook and clear focus on high quality and business profitability .

Sound like you? Grow your career with us at C.H. Robinson!

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and support training. In this role, you will engage with peers on-site 2-3 days a week, igniting creativity and driving impactful results.

This role strikes the perfect balance between teamwork and autonomy.

RESPONSIBILITIES

• Retain and grow a customer portfolio of medium size client segment
• Implement new business opportunities and account set-up compliance
• Identify opportunities to further penetrate accounts by selling CHR’s diverse services
• Manage customer expectations through the creation and utilization of SOPs, KPIs , and other account specific metrics
• Contribute to the development and management of the annual account plan and budget
• Penetrate the account by making contacts and building relationships at multiple levels and in multiple departments within the account
• L everag e internal analytics and market intelligence to gain customer insights
• Act as an advocate for customers, conveying customer needs across the organization, to ensure proper alignment and prioritization of resources
• Determine customer pricing strategy using internal tools and resources
• Partnerswith operations and product / supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI’s

QUALIFICATIONS

Required :

• High school diploma or GED
• Minimum 2 years of Global Forwarding experience or Account Management experience in the logistics industry or field. International is preferred
• Excellent communication, presentation skills and the ability to negotiate at all levels
• Proficient in Microsoft Office Suite of programs

Preferred :

• Bachelor’s degree
• Working experience in a matrix organization
• Ability to speak multiple languages
• Proven ability to multi-task, prioritize, and manage time effectively
• Strong ability to persuade, motivate, and influence others
• Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers
• Proven ability develop a thorough understanding of service portfolio s , business strategies and technology systems
• Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly.

Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few.

You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities.

We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer / EOE / M / F / Disabled / Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals.

We provide the top-tier benefits that matter to you most, including :

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on page.