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Position Information Posting Number : 20245310V Position Title : Information Technology Technician I - Classroom Support Posting Type Student Hours / week : 5 - 10 Eligibility : Work study preferred but open to all students Semester 2024-2025 Academic Year Location Detailed Work Schedule There is emphasis on the following availability for Fall 2024 :
Monday Friday : mornings
Weekends only as needed
Other availability will be considered only for Spring 2025. Number of positions : 1-2 Department : 289-UNIT - Classroom Technologies Contact Name : Evan Dorsey Contact Phone / Extension : x95219 Position Summary Information Job Description Summary : Information Technology Technicians for Classroom Support are the main source of technological assistance for professors and presenters in classroom settings.
The main responsibilities of these technicians entail :
- Answering phone calls made to the Classroom Support Hotline.
- Working alongside CTS staff to provide support to university faculty, staff and sometimes, fellow students.
- Assessing and resolving reported issues in the classroom.
- Guiding professors and presenters on how to use classroom equipment.
- Troubleshooting hardware and software issues in classroom equipment.
- Writing classroom activity reports describing issues and solutions.
During downtime, these technicians may assist with the following :
- Equipment inventory and maintenance.
- Replacement of broken classroom media equipment when applicable.
- Maintenance and updates of Crestron software. Requirements : Preferred candidates will possess the following skills :
- Excellent written and oral communication skills, particularly in contexts of customer service; the ability to handle potentially unfavorable situations.
- Excellent interpersonal skills, specifically the ability to cultivate positive work relationships.
- Working knowledge of media equipment operation and interfacing.
- Well-developed problem-solving skills.
- High degree of adaptability.
- Working knowledge of Windows, macOS, Zoom, and PowerPoint.
- Classroom Technologies will train any new technicians to be successful on the job.
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