Position: Intermediate Help Desk Technician/System Administrator. Document and report all trouble tickets utilizing Computer Associates (CA) Help Desk software. Defence Enterprise Provisioning Online (DEPO), Tiered Help Desk Approach, Work ticket tracking solutions (CA ticketing system and/or Remedy...
Documents incidents using help desk systems or tools. ...
Help Desk Support Specialist I. Documents incidents using help desk systems or tools. ...
Geospatial and Cloud Analytics (GCA) is seeking a Help Desk Tier II Administrator to join our team! As a Help Desk Tier II Administrator working at the Naval Criminal Investigative Service (NCIS) within the IT Technology Development division you will be responsible for addressing and resolving servi...
Hospitality OPERA Cloud Help Desk Associate. The position available is for Help Desk Associates who will essentially own Tier 1 Technical Support. ...
Years of Federal IT Help Desk Experience . ...
Help Desk Support Service Specialist - Intermediate. Help Desk Support Service Specialist - Intermediate. Help Desk Support Service Specialist - Intermediate,. Help Desk Support Service Specialist - Intermediate. ...
Trigyn's direct government client in Arlington, VA has requirement for Help Desk Analyst - Tier 1 (Hybrid). The client is looking for a Help Desk Analyst to respond to phone, portal, email submitted Incident and Request tickets for its Technical Solutions Center (TSC). Capabilities must include wire...
Hospitality OPERA Cloud Help Desk Associate (Local to Columbia, MD only) . Are you a creative person who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our Help Desk Associate. That’s why we need people with a diverse set of backgrounds, beliefs, and abilities to help us cre...
Help Desk Support Specialist II. Documents incidents using help desk systems or tools. ...
In addition to local desktop support, you will be asked to assist the team with remote end-user support via our helpdesk phone queue and ticketing system. At Map Communications, we are looking for team-oriented individuals with a background in IT helpdesk support to provide an. Field calls from a he...
Hospitality OPERA Cloud Help Desk Associate. The position available is for Help Desk Associates who will essentially own Tier 1 Technical Support. ...
Answers the help desk line and responds to users' requests regarding computer systems. ...
Manages the staff and operations of a technical help desk. Implements and utilizes help desk systems and tools to identify, document, track and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. ...
Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing, and escalation to Level 2 and Level 3 support. ...
Ensures day-to-day operations for agency end users by monitoring the Help Desk tickets and internal Request Tracker. Review queue, action or assign those for client IT Help Desk, and escalate as needed. Provide maintenance and update of all client end user computing devices (laptops, desktops, perip...
Documents incidents using help desk systems or tools. ...
Experience with ITSM or Helix ticketing system to document Tier 2 helpdesk issues. ...
This is an exciting opportunity for anyone looking for a part time Help Desk position. As a Part-Time Help Desk professional, your duties will include but not be limited to:. Ensuring proper recording, documentation, and closure of trouble tickets as you grow your knowledge of help desk procedures, ...
Documents incidents using help desk systems or tools. ...