OverviewThe Help Desk Manager (ISSM) is responsible for daily supervision and direction to staff who are responsible for phone, remote, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applicat...
The Senior Help Desk Supervisor will be responsible for the day-to-day operations of the organization's help desk. This role involves overseeing the delivery of IT help desk services, managing IT help desk support, ensuring platform reliability and security, and collaborating with other IT leaders t...
OverviewThe Help Desk Manager (ISSM) is responsible for daily supervision and direction to staff who are responsible for phone, remote, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applicat...
We are seeking a highly skilled Help Desk Service Delivery Manager to oversee and manage our Tier 1 and Tier 2 help desk operations in support of USAF Air Combat Command. As a Help Desk Service Delivery Manager, you will be responsible for ensuring the smooth operation of our help desk, providing ef...
Credence is building a team for upcoming work to support our federal client's long standing program and seeking Help desk Manager who will be responsible for providing supervision and direction to staff who are responsible supporting the user community with e-mail, directories, computer operating sy...
IT Concepts is seeking a Help Desk and End User Support Manager for management and administration of DHA systems, applications, networks and telecommunications. HDI Support Center Manager (HDI-SCM) or equivalent (ITIL etc. Supervises and coordinates activities of IT Service Desk Specialists, Coordin...
JOB TITLE: Service Desk Team Manager (Help Desk Manager – Principal). Develop, update, and evaluate the value of routine and ad hoc Service Desk metrics and ticket status reports, Service Desk processes (including SOPs), and Service Desk analyst schedules and operations across desktop support, appli...
Administers effective frontline help desk assistance to customers whose inquiries are beyond the knowledge of the Help Desk Team members. Directs the Help Desk Team to meet specific customer needs. Develop schedules for efficient staffing and keep workload and metric records of all activities in the...
The Help Desk Manager will provide guidance & support for the U. HOW THE HELP DESK MANAGER WILL MAKE AN IMPACT. The Helpdesk Manager must be open to learning new technologies and methodologies to enhance service delivery. Experience using an out of the box help desk/service desk ticketing r...
Lab Manager I - Technical Engagement Network (TEN) Help Desk Technician. Argo Cyber Systems is seeking a Technical Engagement Network (TEN) Help Desk Technician to support this critical customer mission. Serve as the first level Help Desk for the TEN Lab's systems and accounts. Create and maintain a...
IT Concepts is seeking a Help Desk and End User Support Manager for management and administration of DHA systems, applications, networks and telecommunications. HDI Support Center Manager (HDI-SCM) or equivalent (ITIL etc. Supervises and coordinates activities of IT Service Desk Specialists, Coordin...
We are seeking a highly skilled and experienced Manager to lead our team in providing end-user support services, IT Service Management (ITSM) support, help desk, and User Access Management (UAM) support for a U. Experience: Minimum of 5 years of experience in IT service management, end-user support,...
IT Concepts is seeking a Help Desk and End User Support Manager for management and administration of DHA systems, applications, networks and telecommunications. HDI Support Center Manager (HDI-SCM) or equivalent (ITIL etc. Supervises and coordinates activities of IT Service Desk Specialists, Coordin...
The combination of technical acumen with a relentless customer focus, communication skills, and a desire to help prevent / resolve issues enables the IT Help Desk Manager to promote a reliable and effective technology experience. The IT Help Desk Manager is responsible for leading the Firm’s technic...
Keywords: Lab Manager, Arlington VA, DoD Secret Clearance, DHS Suitability, Incident Response, Cyber Attacks, Investigation, Resolution, Breach Severity, Mitigation Plans, Service Restoration, Help Desk, User Setup, Equipment Accounts, Tools, User Requests, Email, Walk-ins, Phone Calls, Ticket Creat...
The ideal candidate will have a strong technical background with expertise in cloud computing and help desk operations. Ensure that all help desk requests are addressed promptly, accurately, and professionally. We are always seeking top-talent to join our team in helping to address the most critical...
The CACI Team is looking for a JuniorTier 2 Help Desk Analyst to fill a position in Arlington, VA. Escalate incidents to advanced help desk (e. Improve current service desk processes and procedures and champion continuous service improvement initiatives to meet or exceed customer-defined Acceptable ...
Keywords: desktop, desktops, it support, desktop support, help desk, helpdesk, help-desk, it, information technology, it specialist, technical, technology, tier 1, tier 2, tier 1-2, ticket, tickets, ticketing, active directory, ad, password reset, password resets, service desk, service desk speciali...
Keywords: Security+, Help Desk, Desktop support, Analyst, VPN, Citrix, VMware, virtual desktops, virtual private networks, Linux, TS/SCi, secret, top secret, DHS Suitability, Windows, Unix, MacOS, Tickets, ticketing, remedy, ServiceNow, er requests via email, walk-ins, phone calls, or other communic...
KEYWORDS: security plus, security+, security +, help desk, sec+, service desk, it support, windows, mac, iphone, apple, federal program, washington dc, government, military, cleared, clearance, secret, top secret, onsite, benefits, medical, dental, vision, 401K, pto, paid holidays, it support, geek ...
Help coordinate IT desktop support functions for projects involving multiple organizations. Assist with teleconference technical support, to include hardware, software, and cloud applications ISO critical meetings. Image, configure, and deploy physical and virtual desktops. May provide IT advisory s...
Amentum is seeking highly motivated, self-starting office Administrative Support. Support the field office chief in scheduling. ...
As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:. Provide customer facing end-user support that inclu. ...
The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and g...
Transform technology into opportunity as an IT Support Analyst with GDIT. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre a...