Listens to live and recorded calls through our ACD system to identify gaps in customer service, put together and implement solutions that use a combination of training, coaching, and on-going customer service development. Performs on-going review and upkeep of the help desk call scripts, QA form, an...
Our Service Desk Technicians are expected to work as a team to develop best practices, test new technology, and document standard procedures for common types of service requests. Our Service Desk Technicians assist our clients with day-to-day issues which means: . Ability to change tasks rapidl...
Work with to provide mentoring and escalated support to Service Desk Technicians . Our service technicians are expected to work as a team to develop best practices, test new technology, and document standard procedures for common types of service requests. Our Network/Server Service Technicians...
Around 5 to 8 years of experience as Business Analyst, with atleast 3 years of experience as a Business analyst in RPA projects. Business Analyst Responsibilities: Work with cross-functional teams to generate business requirements documentation for the process to be automated that is easily understo...
Gather, document, and analyze business requirements, processes, and workflows. Proficiency in project management and business analysis software tools, such as Microsoft Project, JIRA, and other relevant tools. CBAP (Certified Business Analysis Professional) or equivalent certification. Bachelor’s de...
GoHealth is seeking a Junior IT Support Specialist to join our team! As a Junior IT Support Specialist, you will play a crucial role in maintaining hardware and software systems, providing technical assistance to end users and ensuring smooth operations. Dexterity with the ability to lift at least 2...
Business Analyst plays a critical role in supporting the business team by handling the configuration and home Office onboarding actions for our digital products. You will be a part of the Broadridge Advisor Solutions team using your business analysis skills to listen to clients and translate busines...
The Pricing Operations Senior Analyst will review guarantee performance by client on a monthly basis, prepare financial performance reporting, provide reporting and information for audit requests, and partner with Underwriting, Networks, Sales/Account Management, Audit and Legal, to review contract ...
Ensures data integrity and compliance by performing data cleansing, data audit and/or data validation. Ensure data integrity and compliance by performing data cleansing, data audit and/or data validation. Provides business process, system support and data quality governance through data coordination...
Analyst position will provide analytic support for the Retiree Drug Subsidy (RDS) program and is responsible for analyzing, compiling, and reporting RDS subsidy drug data generated from multiple internal/external data systems in order to ensure maximum subsidy benefits for clients. Analyst must have...
Refine visualization based on collected feedback Understand the role of data in the broader context and provide recommendations regarding business process evolution Perform gap analysis by researching and analyzing business processes to optimize business operations Coordinate and/or perform testing ...
Applies basic knowledge of compliance, business, analytical, and communication skills to support compliance programs and processes that promote compliant and ethical behavior, meet regulatory obligations, and prevent, detect, and mitigate compliance risks. ...
The incumbent delivers data profiling, conducts testing and systems validation to troubleshoot data anomalies, monitors data management metrics and data loads. This job understands healthcare data from end-to-end and analyzes raw data and analytic data for the enterprise. Verify analytic data for th...
Performs modeling of data sources and flows, works with data management staff to define an operational framework that will define, develop and implement policies and security frameworks to ensure precise and secure delivery of knowledge and information. Perform modeling of data sources and flows, wo...
Business System Analyst role supports the Business by working with Business Management, Subject Matter Experts, Product Owners, Project Managers, Technical Leads and Developers to provide Business Needs Analysis, Requirements elicitation, Requirements elaboration and Use Case/Story development. Form...
Partner with Enterprise Data Governance peers to provide training and education documents relating to data quality, data standards, and data stewardship. Bachelor's degree or equivalent years of experience and 6+ years of professional business experience with a track record of accomplishments in dat...
Uses regular judgement and discretion to collaborate with customers in order to: Understand capability needs; Gather project specifications; Create business cases and cost sheet analysis; Translate high-level business needs into detailed requirements for new capabilities (and change request/enhancem...
Previous involvement in commercial insurance product implementation as a Business Analyst, particularly in General Liability and Guidewire Policy Center implementation. Excellent analytical abilities, proficient in conducting requirements definition sessions and redefining business requirements into...
BSA-- Web & AEM Qualifications Bachelor’s Degree plus 7 years technical experience, or Master’s degree plus 6 years’ experience Exercises latitude in the approach to problem solving Exceptional communication, leadership skills and strong customer focus Strong experience with We...
Service desk technician/ Helpdesk This person will manage the performance of services to users and ensure that service levels are achieved & ensure that customer expectations are met or exceeded. Ultimate responsibility for ownership of all customer incidents or service requests logged. Be ...
Support data modernization and system migration projects. Experience with data visualization software such as Spotfire or PowerBI. ...
Seeking Data and Information Governance Analyst to be part of its Privacy and Data Protection team. Manager, Information Governance in continuing to enhance the policies, procedures and execution of the Data Management and Data Protection program, which is designed to ensure that the company's data ...