Listens to live and recorded calls through our ACD system to identify gaps in customer service, put together and implement solutions that use a combination of training, coaching, and on-going customer service development. Performs on-going review and upkeep of the help desk call scripts, QA form, an...
Java, C#, C++, ScalaFamiliarity with Big Data technology in cloud and on-premises environments: Hadoop, HDFS, Spark, NoSQL Databases, Hive, MongoDB, Airflow, Kafka, AWS, Azure, Dockers or Snowflake. Familiarity with data visualization tools such as Tableau or Power BI. Awareness of data security bes...
Work with to provide mentoring and escalated support to Service Desk Technicians . Our service technicians are expected to work as a team to develop best practices, test new technology, and document standard procedures for common types of service requests. Our Network/Server Service Technicians...
Our Service Desk Technicians are expected to work as a team to develop best practices, test new technology, and document standard procedures for common types of service requests. Our Service Desk Technicians assist our clients with day-to-day issues which means: . Ability to change tasks rapidl...
Collaborates with cross-functional partners to understand their business needs, formulate and complete end-to-end analysis that includes data gathering, analysis, ongoing scaled deliverables and presentations. Credit Risk, Fraud Risk, Marketing Analytics, Optimization, Operations Analytics, Modeling...
Business System Analyst role supports the Business by working with Business Management, Subject Matter Experts, Product Owners, Project Managers, Technical Leads and Developers to provide Business Needs Analysis, Requirements elicitation, Requirements elaboration and Use Case/Story development. Form...
Service desk technician/ Helpdesk This person will manage the performance of services to users and ensure that service levels are achieved & ensure that customer expectations are met or exceeded. Technical Knowledge Tech savvy with High technical skills Good understanding of computer system...
This job consults with cross-functional groups and levels to identify data and analytical needs, conduct analyses, review analyses and findings with leadership, facilitate related process/data improvement efforts, and develop executive level presentations. Develop and implement data collection syste...
Perform detailed analysis of complex business process requirements and provide appropriate system solutions. Conduct workshops to collect business requirements. Map client business requirements, processes, and objectives. Proactively propose business process and system enhancements. ...
Partner with Enterprise Data Governance peers to provide training and education documents relating to data quality, data standards, and data stewardship. Bachelor's degree or equivalent years of experience and 6+ years of professional business experience with a track record of accomplishments in dat...
Tax Transformation Senior Business Analyst. In this role, you will collaborate with cross-functional teams, including Tax Professionals, IT, and Operations to help them (a) identify and solve process inefficiencies, (b) where relevant, help us to drive standardization, (c) leverage technology platfo...
Around 5 to 8 years of experience as Business Analyst, with atleast 3 years of experience as a Business analyst in RPA projects. Business Analyst Responsibilities: Work with cross-functional teams to generate business requirements documentation for the process to be automated that is easily understo...
The Senior Business Analyst, Strategy, is responsible for leading analytical and project support for strategy initiatives. Projects will include general internal strategy consulting and Design for the Future (adjacent business innovation) support. Analytics and Solution Development:Conduct complex r...
Performs modeling of data sources and flows, works with data management staff to define an operational framework that will define, develop and implement policies and security frameworks to ensure precise and secure delivery of knowledge and information. Perform modeling of data sources and flows, wo...
Uses regular judgement and discretion to collaborate with customers in order to: Understand capability needs; Gather project specifications; Create business cases and cost sheet analysis; Translate high-level business needs into detailed requirements for new capabilities (and change request/enhancem...
Support data modernization and system migration projects. Experience with data visualization software such as Spotfire or PowerBI. ...
Applies basic knowledge of compliance, business, analytical, and communication skills to support compliance programs and processes that promote compliant and ethical behavior, meet regulatory obligations, and prevent, detect, and mitigate compliance risks. ...
Ensures data integrity and compliance by performing data cleansing, data audit and/or data validation. Ensure data integrity and compliance by performing data cleansing, data audit and/or data validation. Provides business process, system support and data quality governance through data coordination...
Analyst position will provide analytic support for the Retiree Drug Subsidy (RDS) program and is responsible for analyzing, compiling, and reporting RDS subsidy drug data generated from multiple internal/external data systems in order to ensure maximum subsidy benefits for clients. Analyst must have...
Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats. Perform software repairs and updates on medical devices to address software glitches, improve functionality, and en...
The Channel Strategy Business Analyst Project Manager will be responsible for supporting management of a portfolio of strategy projects for electrical wholesale distributors, catalog partners, and retail partners. This individual will work closely with Channel Strategy Analytics Manager and leaders ...
The Pricing Operations Senior Analyst will review guarantee performance by client on a monthly basis, prepare financial performance reporting, provide reporting and information for audit requests, and partner with Underwriting, Networks, Sales/Account Management, Audit and Legal, to review contract ...
BSA-- Web & AEM Qualifications Bachelor’s Degree plus 7 years technical experience, or Master’s degree plus 6 years’ experience Exercises latitude in the approach to problem solving Exceptional communication, leadership skills and strong customer focus Strong experience with We...
GoHealth is seeking a Junior IT Support Specialist to join our team! As a Junior IT Support Specialist, you will play a crucial role in maintaining hardware and software systems, providing technical assistance to end users and ensuring smooth operations. Dexterity with the ability to lift at least 2...
Seeking Data and Information Governance Analyst to be part of its Privacy and Data Protection team. Manager, Information Governance in continuing to enhance the policies, procedures and execution of the Data Management and Data Protection program, which is designed to ensure that the company's data ...