Are you ready to be part of the extraordinary future of technical education? Do you thrive in a dynamic, innovative environment where your leadership can make a tangible impact? If so, we want YOU to join our team as the Service Desk Analyst!. As a Service Desk Analyst, you'll provide customer centr...
This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer periphera...
The Select Group is seeking a fully remote IT Service Desk Analyst for a 4 month, full remote contract opportunity. IT Service Desk Analyst Must-Have Skills. IT Service Desk Analyst Bonus Skills. IT Service Desk Analyst Daily Responsibilities. ...
Job SummaryThe ASG Service Desk Analyst will serve as an ambassador and subject matter expert supporting all Service Desk activities including incident reporting, level L1/L2 technical support, troubleshooting, and problem resolution. They will be committed to developing and improving overall servic...
Responsibilities Job Summary The Service Desk Analyst II answers inbound support calls, work with customers to define and document incident scope, research and troubleshoot issues to achieve first call resolution or escalate incidents when appropriate. In addition, the Service Desk Analyst II provid...
The IT Service Desk Analyst role that requires a customer service approach to assist in keeping Story systems running. Work within the service desk to process support request tickets and meet target SLA's. Works with the IT Service Desk team to provide a seamless customer experience. Provide outstan...
Illustrative Only) Responds to end-user calls and emails regarding PC software, hardware, server application, cybersecurity, and any other technology concerns; recognizes, researches, isolates, and resolves information systems problems; resolves less complex problems immediately on the first call an...
Assignment to the Service Desk Analyst I, Service Desk Analyst II, Service Desk Analyst III, Service Desk Analyst Team Lead, will be determined by the candidate's education or experience. Service Desk Analyst I (Category 10): $57,484 - $90,825 annually. Service Desk Analyst II (Category 09): $63,233...
Are you ready to be part of the extraordinary future of technical education? Do you thrive in a dynamic, innovative environment where your leadership can make a tangible impact? If so, we want YOU to join our team as the Service Desk Analyst!. As a Service Desk Analyst, you'll provide customer centr...
Service Desk Analyst is responsible for monitor trends within the team to identify, resolve issues, and suggest measures for permanent resolution. Thorough working knowledge of service offerings, customer service principles and processes, desktop applications, web-based applications, client/server a...
Drives to an 80% or above First Call Resolution on all customer interactions into the Service Desk. Must have a minimum of 2 years’ Service Desk or related IT work experience is required. As a trusted name in payments, we partner with thousands of institutions to increase access to financial service...
Required Experience: 2+ years of experience working in a service desk or customer service environment Minimum 1 year technical support experience Minimum 1 year chat support experience Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software C...
Our Service Desk Analysts are prepared to provide customer centric, first contact support for all user requests. The service desk strives to reduce service interruptions of impacted systems by working together to ensure UTI campuses are supported in a meaningful and timely manner. Service Desk/Tier ...
Deal Desk Analyst - Major Account Services (MAS) within our Commercial Operations Center of Excellence (CoE). Sales & Marketing Organization (Major Account Services). We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, I...
Lead the Service Desk team to ensure the delivery of services to all Information Services (IS) customers (24 x 7, 365 days per year), ensure service levels are achieved in line with customer expectations. Ensures the Service Desk is fully using appropriate knowledge management tools and practices in...
Service Desk Support Analyst . Your daily responsibility is to answer incoming customer service phone calls, address technical issues via email, and problem-solve for their clients. Provide excellent customer service by addressing inquiries promptly and professionally. Stay updated on company produc...
Deal Desk Analyst – Retirement Services (RS) within our Commercial Operations Center of Excellence (CoE). The analyst will act as a “one-stop-shop” for Sales and work collaboratively with Service organizations to ensure prioritized deals are executed with both velocity and accuracy, so that the Sale...
Information Technology Service Desk Analyst. This person must have up beat aptitude, work alongside other team members, problem solve and deliver the highest quality customer service. Two years of experience in a technology role that provided a background in general Windows desktop/laptop hardware a...
Deal Desk Analyst - Small Business Services (SBS) within our Commercial Operations Center of Excellence (CoE). Sales & Marketing Organization (Small Business Services). We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence,...
Assignment to the Service Desk Analyst I, Service Desk Analyst II, Service Desk Analyst III, Service Desk Analyst Team Lead, will be determined by the candidate's education or experience. Service Desk Analyst I (Category 10): $57,484 - $90,825 annually. Service Desk Analyst II (Category 09): $63,233...