The Tech Central Agent works as an integral part of the Information Services Team to provide outstanding customer service and support for all users in Corporate, Branch and remote locations. Tech Central Agent serves as a line of support and escalation for all technical issues submitted to the Servi...
A company is looking for a Service Desk Analyst. ...
The Select Group is seeking a fully remote IT Service Desk Analyst for a 4 month, full remote contract opportunity. IT Service Desk Analyst Must-Have Skills. IT Service Desk Analyst Bonus Skills. IT Service Desk Analyst Daily Responsibilities. ...
A company is looking for a Service Desk Analyst - Remote. ...
Develops and maintains incident management and knowledge management tools, client information systems, and service desk procedures. Service Level Agreement understanding/handling. Develops and maintains an understanding of customer Service Level Agreements and department’s/product’s key performance ...
Monitors performance of vendor-provided staff and/or vendor-managed services; collects data to analyze performance against service level agreements; enforces guidelines, procedures, and policies; participates in bringing new programs into the Service Desk as a Service structure; assigns work to othe...
Coordinate service desk activities among all service desk personnel. Keep users and the Service Desk informed about incidents and service request progress. Provide support and guidance for the District's Application Service Desk. This includes providing direction and support to Service Desk I person...
Job SummaryThe ASG Service Desk Analyst will serve as an ambassador and subject matter expert supporting all Service Desk activities including incident reporting, level L1/L2 technical support, troubleshooting, and problem resolution. They will be committed to developing and improving overall servic...
The Service Desk Analyst solves technology-related questions and issues, assists in maintaining our knowledgebase, prepares and tests technology changes, and cross-trains with other team members. Excellent interpersonal skills and a service-oriented attitude. ...
Audubon is currently seeking a Help Desk / Service Desk Analyst to join our Team in our Houston, TX and Metairie, LA offices. The Help Desk / Service Desk Analyst will support over the phone, through remote management tools and directly to end users. Record all support activities in the Service Desk...
The Service Desk Analyst II (SDA II) role is responsible for effective provisioning, installation/configuration, operation, and maintenance of client systems hardware and software related to end-user needs and requirements. Resolves assigned tickets within established service level agreements. ...
The Tech Central Agent works as an integral part of the Information Services Team to provide outstanding customer service and support for all users in Corporate, Branch and remote locations. Tech Central Agent serves as a line of support and escalation for all technical issues submitted to the Servi...
Client is looking to hire a Service Desk Analyst. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Working with limited supervision in a customer-facing service role. ...
In this role, the Service Desk Analyst is a great entry level IT role; here you will work closely with your team to troubleshoot and resolve SWBC employee’s technical issues. You will also gain experience in customer service, documentation, call center software and the ServiceNow ticketing system. A...
The Service Desk Analyst applies customer service methodologies and technical knowledge to assist clients with computer and system issues. The ideal candidate possesses an enthusiastic personality capable of thriving in a fast-paced dynamic environment, focused on providing excellent customer servic...
Special preference for service desk/desk-side support. Basic remote access solution support: IPSEC & SSL VPN, Remote Desktop Services, etc. Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets. Resolute dedication to unparal...
As a Senior Service Desk Analyst you will work with the service desk team acting as a point of escalation for incidents and service requests. Deliver service desk support services to agreed SLA. In the role of the Service Desk Analyst, you will belong to a close knitted team. You will take responsib...
Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Technical support, Office 365, Ticketing system, Active directory, M365, Windows 11, Knowledge Base. Help desk,Support,Help desk support,Troubleshooting,Service desk,Customer service,Windows 10,Techni...
You will act as a resource to the service desk analysts on support activities and collaborate within the larger IT support team to ensure the highest level of customer support and resolutions. As part of our larger technical support group you will be an integral part of our service desk team. On any...
The skills required to be an effective Quality Analyst include:. Continually improve the quality and cost effectiveness of IT services. Address IT service performance that is not meeting expectations. The Quality Analyst’s routine responsibilities include:. ...
The SRS Service Desk Analyst II (“Service Desk Analyst”) works as an integral part of the Information Services Team to provide outstanding customer service and support for all users in our Corporate and Branch locations. The Service Desk Analyst is the first line of support for all technical issues....
Description:*Daily Responsibilities:- Ability to handle 35 to 50 inbound calls daily in a fast-paced Help Desk environment - Proven commitment to high quality customer service- Accurately analyze severity of problem and escalate according to set procedures - Demonstrate strong customer service by fo...
As a Service Desk Analyst I, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. Mentor and/or train Service Desk Analyst’s. Two years of Service Desk / Help Desk experi...
Daily Responsibilities:- Ability to handle 35 to 50 inbound calls daily in a fast-paced Help Desk environment - Proven commitment to high quality customer service- Accurately analyze severity of problem and escalate according to set procedures - Demonstrate strong customer service by focusing on cou...
The primary role of the IT Service Delivery Analyst is to provide support for business applications and systems. This includes help desk and desk side support duties as it pertains to end users systems and applications while meeting business SLAs. Customer Service/Service Delivery and procurement. M...