Key Responsibilities:Respond to customer inquiries and provide technical support via phone, email, and chatDiagnose and troubleshoot hardware, software, and network issuesDocument customer interactions, escalate complex issues, and contribute to support processes improvementRequired Qualifications:P...
Job Title: University IT Service Desk Analyst. Familiarity with ITSM Ticketing systems, such as ServiceNow, Remedy or Zendesk. Under direct supervision, provide technical support to end-users for computer hardware, software, network, collaboration, communication, and productivity tools via phone, li...
The role of the Service Desk Analyst is to provide a wide range of services related to Incident Management and Request Management as defined by ITIL. Continual Service Improvement for Service Desk function. Receive and log customer Incidents and Service Requests received by phone, email or self serv...
As part of the EBI Global Service Desk, the. This position will own and provide the customer's total support and implementation experience for personal technology system requests as well as providing front-line triage and overall issue ownership for other technology service requests related to infra...
About the Job:Do you love helping people? Are you a great troubleshooter? Staffmark is looking for Service Desk Analysts to work onsite at the Taco Bell corporate headquarters in the Restaurant Support Center Service Desk. Analysts are responsible for providing technical assistance and support relat...
Under the supervision of the IT Service Desk supervisors, the Service Desk Analyst ensures proper computer operation so that end users can accomplish business tasks. The Service Desk Analyst I will primarily be tasked with providing support, including walk-ins, over-the-phone support, screen sharing...
Skills and Requirements* 3+ years experience in IT support* Proficiency in Windows and Mac operating systems* Proficiency in supporting mobile devices (Android & Mac)* Broad understanding of enterprise systems and how they relate to each other* Ability to troubleshoot and support network connections...
This is a mid-level Service Desk analyst position with a primary responsibility of providing desktop support to end-users. Balances technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk. Experience working in a Service Desk, Help Desk, o...
At Houston Methodist, the IT Service Desk Analyst position is responsible for responding professionally and compassionately to internal and external customers with IT needs via phone, email and other electronic means for technical issues with software, hardware, access requests and IT functionality ...
This is a mid-level Service Desk analyst position with a primary responsibility of providing desktop support to end-users. Balances technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk. Experience working in a Service Desk, Help Desk, o...
Minimum 2 Year’s Service Desk experience, some server administration a plus. Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Responding and resolving desktop support inquiries via ou...
The Service Desk Analyst gathers, interpret, and uses complex data to recommend actionable steps that will improve processes and optimize results for the IT Service Delivery Department. Demonstrated knowledge of Service Level Agreements and Service Delivery deliverables . The Analyst must stay cu...
As a Service Desk Analyst, you will work alongside a team of 12 other analysts providing advanced support for internal and external customer’s hardware and software issues. We are looking to hire for a Service Desk Analyst to join a small team on a fast growing organization in the construction indus...
The Service Desk Analyst gathers, interpret, and uses complex data to recommend actionable steps that will improve processes and optimize results for the IT Service Delivery Department. The IT Analyst functions as a direct report to the Supervisor, Service Delivery for Client Services. Demonstrated ...
Diploma) 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks. Phone support experience is mandatory Technical helpdesk or technical call center experience is necessary. Hands-on work experience with the following: Windows O...
Familiarity with ITSM Ticketing systems, such as ServiceNow, Remedy or ZenDesk. Training: Password reset, duo 2 step, desk phones, order/billing for IT services. Under direct supervision, provide technical support to end-users for computer hardware, software, network, collaboration, communication, a...
Job Description:</b></p> <p style="margin-bottom:11px">The Business Affairs IT department is in need of an IT Service Desk Analyst to provide technical support to end-users for computer hardware, software, network, collaboration, communication, and productivity tools via ...
Logging incidents and service requests from customers received via telephone, email, chat and customer portal (DWP), and process accordingly. Ability to provide an excellent customer service and value to end users, ensuring customers are kept updated on progress of tickets. ...
Service Desk Analyst or other IT groups on more complex issues. Service Desk Analyst or other IT groups on complex or. Intermediate system knowledge including, but not limited to, Service Desk ticketing systems, Citrix, Cameyo, Active Directory, Okta MFA, and Google Workspace. Two years of experienc...
Job Title: University IT Service Desk Analyst. Familiarity with ITSM Ticketing systems, such as ServiceNow, Remedy or Zendesk. Under direct supervision, provide technical support to end-users for computer hardware, software, network, collaboration, communication, and productivity tools via phone, li...
IT Service Desk Analyst with an active Secret clearance. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own. Navy's Service Management, Integration and Transport Program (SMIT) at Naval Base Coronado in Coronado, CA. Outstanding anal...
Searching for a junior-to-mid level Service Desk Analyst with 2-5+ years working for a medium-to-large enterprise to work an overnight shift. Provide service desk and desk side support (Level 1 and level 2) to all internal users. Single point of customer resolution for all desktop technology devices...
Maintain a high level of customer service by responding to user requests in a timely fashion and work independently to complete assigned tasks as quickly as possible. Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service...
As part of the EBI Global Service Desk, the. This position will own and provide the customer’s total support and implementation experience for personal technology system requests as well as providing front-line triage and overall issue ownership for other technology service requests related to infra...