Devops engineer serp_jobs.h1.location_city

ABOUT THE OPPORTUNITY

If you’re a curious and collaborative engineer, someone excited about tackling hard problems and finding innovative solutions, you will love being part of our group.

Our customers use our Wind River Systems Products (on-prem and SaaS) to develop cutting-edge IoT and embedded system devices that will enable the next generation of technology user experiences.

You will work with standard off-the-shelf and custom hardware designs and systems, troubleshooting not only for OS issues but the possible interaction problems between the hardware design and the software applications of our customers throughout their life-cycle and help them successfully reach their business goals by implementing Wind River’s products and services.

You will need to be sharp and self-driven to jump into our labs and duplicate customer environments, systems, and devices. You will master skills in a wide range of Wind River tools such as IDEs, compilers, etc., to understand customer setups, anticipate or investigate possible root causes, and provide high-quality solutions.

You will work closely with end-users, stakeholders, and developers within Wind River customer support operations to assess, troubleshoot, and solve complex multi-layered issues (hardware, software and everything in between).

ABOUT YOU

Responsibilities & Accountabilities

• Support customers who are encountering problems on Wind River’s products.
• Communicate effectively with customers and other stockholders to resolve their problems.
• Handle customer and defect escalations.
• Document customer issues and resolutions accurately and thoroughly.
• Develop technical content for online support site.
• Participate in support process improvement activities.
• Mentor local and global Customer Support Engineers.
• Provide support and training to internal customers.
• If needed, act as single point of contact (Premium Support Engineer) for Premium Support Customers.
• Considered as expert in some areas of products.
• May need to provide on-site support and training to customers.
• Proactively contribute content to the various Knowledge Bases within Wind River
• Document Problems for Knowledge Base so that customers may solve similar problems on their own in the future.
• Be available for after-hours duties in case if there is need for 24 / 7 / 365 coverage from the team.

Performance Measurement

Educational Requirements

Bachelor or Masters degree in Computer Science, Electrical Engineering, Data Science, Math, Physics, or related technical field preferred.

Experience / Competencies

Addition Requirements :

This position is for US Persons Only

OUR COMMITMENT TO DIVERSITY  Wind River is committed to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, age, physical, mental, or sensory disability, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, HIV status, family medical history or genetic information, family or parental status including pregnancy, or any other status protected by the laws or regulations in the locations where we operate. Wind River will not tolerate discrimination or harassment based on these characteristics. #LI-JK1