The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalat...
We're scaling our Customer Success team to proactively drive adoption across our existing customer base through on-boarding, up-selling and cross selling. You'll advocate for the customer internally and focus on a positive customer experience. Have prior Customer Success and/or Sales experience. Our...
The Customer Success department is the backbone of everything Forter does, and as Customer Success Manager, you'll be a key addition to that team. Forter's technology is on the cutting edge, and as such, the Customer Success team is in an exciting position to show customers how to benefit from that ...
Mid Market Customer Success Manager. The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. B2B SaaS customer success, account management or consulting experience working with accounts of various sizes. B2B ...
As a Scaled Customer Success Manager in either US Central or Mountain timezone, you will manage a broad portfolio of customers, ensuring their success by providing exceptional support and guidance through a one-to-many approach via developed playbooks, content delivery, metrics, and the right level ...
You have 5+ years in a customer-facing Key/Enterprise Account Management, Customer Success and/or Project Management role (B2B Sales experience is a plus). You will exercise strong relationship building skills daily to establish and maintain customer relationships by being the first point of contact...
The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalat...
The ideal Account Manager provides insights on client-to-business interactions, improves customer experience through product support, and handles customer issues and requests. Provide insights on client-to-business interactions, improve customer experience through product support, and handle custome...
GavinHeath is partnering with a client in Centennial, CO looking to add a Technical Customer Success Manager to their team. Build strong customer relationships, especially with key customer stakeholders and sponsors. Manage customer expectations and lead them toward customer satisfaction. The Techni...
Working with customers to define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, milestones, risks and metrics . Conducting regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their RingCe...
Manager will be responsible for driving internal engagement across several lines of business, and leading initiatives across a range of operational activities all focused on ensuring successful renewal outcomes. They will also have had prior experience working with and leading different operational ...
The Customer Success Manager is responsible for leading and managing the customer-facing teams, including Customer Service, Technical Support, Logistics and Order Management, ensuring exceptional customer experiences and driving customer success within the organization. The Customer Success Manager ...
The Senior CSM will take ownership of their customer interactions and go above and beyond to ensure resolution and long-term success for their customers. As a Customer Success Manager with Content and Mobius specialty, you will work cross-functionally with multiple internal teams to ensure alignment...
Collaborate with Customer Success, Professional Service, Customer Support, Analytics, and other technology teams to build a cohesive and unified view of Customer Success data. Utilize past experience to analyze business needs, partner with Customer Success teams to recommend, implement optimizations...
Reporting to the Manager of Customer Success, a Customer Success Engineer will engage with our largest customers every day, solving their problems and ensuring that they are able to grow on top of DigitalOcean. Prior experience in similar environments in Customer Success and solutions Architecture t...
Collaborate with Customer Success, Professional Service, Customer Support, Analytics and other technology teams to build a cohesive and unified view of Customer Success data. Analyze the current state and effectiveness across the Customer Success processes and implement solutions to automate and imp...
Customer Care, Customer Success, Account Manager, Sales Development Representative), preferably in the tech industry. The Customer Success team focuses on supporting our current customers as their businesses grow and their needs change. You will work with our existing customers to drive customer edu...
They use Key Performance Indicators to partner with Orthodontists to ensure the customer is successfully leveraging the Solution to realize ROI in several value-added service areas. OrthoFi is building a world class team that is committed to wowing customers at every opportunity. We are looking for ...
Primary responsibility for managing Customer Care Managers in responding to complex/large service requests and managing those requests according to standard processes. Partner with other Customer Care Managers to address escalated homeowner concerns. Minimum of 2 year at Customer Care Manager II or ...
The Customer Success Manager (CSM) for App XChange at Trimble Integrations is expected to apply expert knowledge of App XChange solutions and their impact to our customer base. Customer Success Manager (CSM). Responsibilities Of The Customer Success Manager Include. A successful CSM at Trimble Integ...
Qualifications Minimum 5 years of Customer Success Experience Experienced team manager Technical acumen sufficient to work with Developer stakeholders Proven experience as a Customer Success Manager or in a similar role, preferably in the subscription software or SaaS industry. The leader of the Cus...
The Nasdaq Governance Solutions Customer Success Manager (NGS CSM) is responsible for adoption and ongoing education/service engagement of NGS services for all assigned clients within their portfolio. Whether reaching shareholders, customers, or employees, with Nasdaq Corporate Solutions, our client...
We’re scaling our Customer Success team to proactively drive adoption across our existing customer base through on-boarding and customer education. Enterprise Customer Success Manager - Denver. Customer-centric and have 3+ years in a Customer Success or Account Management role. You’ll advocate for t...
Principal Customer Success Manager - Midmarket. Strong customer focus, you care about your customers and view their success as your own. Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly winning the trust of key customer...
About you: You have the ability to work across various levels of your own organization and with customer accounts You confidently build trust and foster collaboration to develop and maintain strong relationships You are a go-getter with fresh ideas who takes the initiative to get things ...