Underwriting Support Manager

Underwriting Support Manager

At Sentry, our business is built around people. And we pride ourselves on the promise to deliver efficient and effective services. The Underwriting Support Manager will oversee an underwriting support team that is the primary point of contact for underwriters and agents / brokers within the team's assigned territory. Works collaboratively with sales, underwriting, other Commercial Lines (CL) management and staff to achieve overall, division, and region goals.

As an Underwriting Support Manager, you will :

• Manage staff that provide administrative and technical support to, agent / brokers, sales, and underwriters within their assigned territory as well as internal and external support to auditing, premium accounting, and other commercial lines functions. All work is performed while ensuring that deadlines are met and that service and quality standards are attained in an efficient and cost-effective manner.
• Develop procedures and processes and work with staff to ensure their understanding and adherence to defined procedures.
• Oversee the development of staff and implementation of appropriate training and cross-training programs, while encouraging productive teamwork.
• Provide technical expertise in handling sensitive or unusual customer service issues or complaints. Work with other internal departments, operations, or state insurance departments and examiners in the resolution of problems.
• Support the creation and maintenance of procedural manuals used by the team.
• Oversee analysis, creation, and evaluation of internal reports, studies, and notifications to identify, correct, and / or prevent error situations. Anticipate potential system or production problem areas and recommend corrective actions.
• Conduct timely performance and salary reviews and ensure all subordinates adhere to human resources policies and practices.

Additionally, you will :

What it Takes :

What You'll Receive :

About Sentry :

We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Talent Acquisition Specialist

Esbeidy Guevara

Esbeidy.Guevara@Sentry.com

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.