Senior Call Center Representative

Position Details : Industry - Banking and Financial Title - Senior Call Center Representative Duration - 6 months Location - Dallas, TX (ONSITE) Pay - $25 / hour to $30 / hour Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking / public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) TRAINING : Approx 6-8 weeks. Must Haves : 3-5 years of prior contact / call center experience in a banking / financial enterprise environment. Strong soft skills – “client delight” Ability to multitask between different computer screens while on the phone with a client resolving an issue. 3-5 years Research background. Example. Back / middle office work – review reporting, analyzing, etc. Quick learner, note taker Self-motivated – works independently. Day to Day : Collabera is looking for an exceptional Customer Service professional to support the treasury team for banking enterprise. This is more than a basic customer service function – it’s much more in-depth : Requires a research driven person Ability to navigate multiple systems, multitasker Many different systems to learn 80% calls, 20% chat (proprietary system) On the phones, answer 25- 30 calls / daily – phone all day. Talk to commercial / business clients about anything They are not singular focused, they are asked about any Treasury products 85% of calls we can solve on the phone in 10 min or less 15% of calls handed off / escalated Toggle between multiple systems Focus - Client delight FYI - JD power certified 14 years in a row – certain expectations of client communication Hitting all the marks from a risk / audit perspective Over time this becomes second nature