Business Application Lead Support Technician

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

The Business Application Support Tech position has direct responsibility for coordinating, supporting and ensuring intended service offerings in a timely and complete manner for / with distributors, customers and business partners. This position assists Business Systems management in the support of system service offerings and the daily operations of the field inventory / order management and customer engagement systems (e.g. principally SMS, but includes FAST, Sales Force.com, Livelink, Customer Account request eApp, etc). This position will serve as the first contact with end users who contact the help desk. They will use system knowledge, documentation and leverage the support desk resources to assist end users of the ZSMS system. They will also assist in basic reporting.

How You'll Create Impact

• Primary triage support for field inventory and order management systems, ensuring system availability and accurate functionality. Support could include non-standard business hours.
• Assist / conducts required training of field and internal personnel to ensure adherence to the business process while administering system user accounts, contact records and setup.
• Be a subject matter expert on existing systems and their use of inventory / order management and customer master data.
• Performs related duties and assists with projects as required

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

What Makes You Stand Out

Your Background

Travel Expectations

Less than 5%

Physical Requirements

EOE / M / F / Vet / Disability