Information Technology Specialist - Help Desk

Overview

This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00 / hr - $21.00 / hr

Responsibilities

• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and / or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware / software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware / peripherals and software

Qualifications

Seniority level

Employment type

Job function

J-18808-Ljbffr