Information Technology Support Technician

Akkodis is seeking a skilled and customer-focused Level 2 IT Support Technician for a 6+ month contract-to-hire opportunity with our Fortune 500 client located in Smyrna, GA.

This role provides onsite technical support to internal and external users, including hardware and software troubleshooting, ticket resolution, and escalation support.

The rate for this position is $25-$30 / hr. on W2 . The rate may be negotiable based on experience, education, geographic location, and other factors.

Key Responsibilities

• Provide onsite or remote Level 2 IT technical support.
• Manage and respond to support tickets using Remedy (Helix) or a similar ITSM platform.
• Troubleshoot hardware and software issues related to Windows 11 devices.
• Escalate unresolved issues to the appropriate support teams.
• Deliver exceptional customer service while maintaining a high level of professionalism.
• Document resolutions and follow standard IT support procedures.

Requirements :

Preferred Qualifications

We are an Equal Opportunity Employer / Veterans / Disabled . Our benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan.

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