Customer Account Specialist

Job

Customer Account Administrator

Fort

Worth, TX USA 76114

06 Months Contract (Temp role)

$26 / hr.

Shift

: 1st

• 9-5pm (Mon-Fri)

OBJECTIVES

To provide timely and accurate administrative support to Customer Service department.

To facilitate smooth communication and documentation flow between internal teams and external customers / vendors.

To support quoting and purchase order activity with timely processing.

CUSTOMER SERVICE SUPPORT

Assist in handling inbound customer inquiries via phone, email, or chat, providing basic information or routing to appropriate personnel.

Maintain and update customer records and databases ensuring accuracy and confidentiality.

Prepare and distribute customer correspondence, reports, and service documentation as needed.

Coordinate scheduling of customer meetings, follow-ups, and service appointments.

Track and report on customer service metrics and escalate issues as required.

DELIVERABLES

Accurate and updated customer service records and reports on a weekly basis.

Organized and complete contract documentation accessible to authorized personnel.

Timely notifications and reminders regarding contract milestones.

Daily logs of customer interactions and administrative activities performed.

QUALIFICATIONS

Proven experience in administrative roles, preferably supporting Customer Service

Proficient in MS Office Suite

(Word, Excel, Outlook) and contract management software (if applicable).

Strong organizational, communication, and multitasking skills.

Detail-oriented.

High school diploma or equivalent.

1-2 years of administrative experience