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Key Account Manager - Amazon/Ecommerce
Key Account Manager - Amazon/EcommerceTangle Teezer • New York, New York, US
Key Account Manager - Amazon / Ecommerce

Key Account Manager - Amazon / Ecommerce

Tangle Teezer • New York, New York, US
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Who are we?

Helping you have healthy hair has been our mane goal since 2007. No matter your hair type – straight, curly, fine, fragile, or coily – our range of gentle brushes will leave you with healthier-looking hair and less breakage. With tools for every stroke of your routine, from massaging to detangling and blow-drying to styling, they’re your daily dose of confidence. So, you can take on whatever tangles life throws your way.

The Role

We are seeking a strategic and analytical Ecommerce Manager with a proven track record of helping scale growth on Amazon. This role reports to Tangle Teezer’s Director of Sales, US and will focus on both the day to day and long-term success of Tangle Teezer’s Amazon North American business. This highly visible role also supports the growth of other e-commerce marketplaces such as Tik Tok Shop and collaborates internally to drive growth across the e-commerce landscape.

What does success look like :

  • Help define and achieve growth targets through planning and implementation of effective advertising strategies, promotions, site content optimization and assortment analysis.
  • Work closely with Amazon agency in day-to-day support of the business with a focus on operational excellence, achieving sales goals and profit.
  • Leads Business Communication & Coordination - Communicates information and customer needs across Tangle Teezer. Organizes and facilitates both internal and external teams to support Amazon’s robust 3P Business.
  • Collaborate with Trade Marketing team to develop compelling PDP content, A+ Premium content, and storefront content to drive traffic and conversion.
  • Develop brand store strategy in partnership with other internal stakeholders.
  • Through customer business planning, program development and communication, ensure complete execution of agreed-upon plans.

This includes :

  • Monitor Sales performance against the business sales targets and take responsibility for results.
  • Managing new product launches from start to finish (including administrative details)
  • Monitor BSR and competitive activity and 3rd party seller landscape, proactively addressing any suppression issues and / or conflict with maintaining the buy box, including any Brand Registry issues.
  • Communicating and coordinating customer-specific promotions with agency and internal teams (including marketing, demand planning and operations) and tracking sales lifts.
  • Maintain all internal documents including Sell Thru Reports, Launch Trackers and Sales Forecasting Sheets to ensure proper communication.
  • Drive inputs into SKU-level sales forecasting, working closely with Demand Planning and Agency Business Manager to maintain optimal in stock rate despite seasonality and virality.
  • Manage all Amazon related operations including CX, listing and catalog management, account health and other relevant business operations.
  • What we are looking for in you :

  • Highly organized, pro-active self-starter and self-motivated with teamwork attitude.
  • Exceptional attention to detail, organization and follow through skills.
  • Experience of at least 2-4 years supporting Amazon 3P business with working at Amazon a plus.
  • Working knowledge with the following :
  • Amazon Platforms – Seller Central, Amazon Advertising tools, Amazon Algorithm
  • Digital Shelf – Keyword Optimization, Enhanced Content, Image and Video Best Practices, Buy Box
  • Data Analysis & Reporting – Sales, Inventory, Traffic, Conversion, Consumer Insights, and other KPIs
  • Excellent analytical skills with the ability to interpret data and generate actionable insights.
  • Proficient in Excel : must be able to do VLOOKUP, pivot tables, and other basic formulas.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Strong communication and collaboration skills, with the ability to work effectively across teams.
  • Proven ability to manage multiple projects and meet tight deadlines.
  • What it means to be part of Tangle Teezer :

    At Tangle Teezer, being part of our PAC means being Proud, Authentic, and Championing each other every day.

  • Proud : We are passionately proud to do things differently, so we perform brilliantly-just like our hair tools.
  • Authentic : We welcome everyone as they are , we bring our true selves to work and show up as who we want to be.
  • Champion : We are champions of one another , our brand, and our environment.
  • Join us and embrace these values to help create, innovate, and deliver products that people love—together. To see more about our culture and what makes us unique, click here .

    The goo d Stuff :

    For all your hard work and dedication, we have fantastic rewards for you –

  • 🕒 Flexible working hours with core hours from 10am to 4pm
  • 🏢 Working 2 days in the office and 3 days from home
  • 💸 Salary of $115K- $120K
  • 🎯 Performance-related bonus of 10% based on annual salary
  • 🌴 25 days PTO, with the option to buy or sell PTO
  • 🧘‍♀️ 2 wellbeing days per year
  • ❤️ 2 volunteering days per year
  • 🌍 10 days working from any location of your choice
  • 🎉 Flexible public holidays—choose the standard public holidays or swap them for dates that are more meaningful to you
  • 👶 Enhanced family policies
  • 🌸 Supportive Period & Menopause Policies
  • 💼 401(k) scheme
  • 🏥 Guardian for Dental insurance, Vision insurance, and Life Insurance.
  • 💊 United Healthcare medical insurance
  • 🥐 Office perks incl. free breakfasts, snacks, and Happy Hour.
  • 🎉 Meeting-free Fridays with an early 4 : 00 pm finish to kickstart your weekend!
  • If you require a reasonable accommodation to participate in our hiring process, please let us know at any stage. Ready to join our team? Visit careers.tangleteezer.com to submit your application.

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    Key Account Manager • New York, New York, US

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