SENIOR CLERK - 64000338

Senior Clerk - 64000338

This is a Career Service Senior Clerk position working for the Lee County Health Department. This is a Senior Clerk position which provides excellent direct customer service for the Environmental Health division. Specialize in duties for the OSTDS and / or Facility programs including but not limited to :

Provides excellent direct Customer Service by phone, email or in person.

Processes Applications, Revisions, Renewals, Extensions, Abandonments, Repairs, Inspection Requests, As Builts, Document Copy Requests, Existing, Existing Modifications, Holding Tanks, Temporary Connections, Variance Applications, Site Evaluation / Check Requests and Refunds.

Prepares bills, invoices, and receipts for customers.

Answers incoming phone calls in a professional manner.

Sends, receives, and distributes faxes.

Performs data entry.

Assists clients by answering questions and directing to a subject matter expert when appropriate.

Makes photocopies and scans.

Files paperwork

Saves electronic documents to file directories.

Property tracks records using Microsoft Forms and Microsoft Lists.

Submits Clerical Daily Log for each day worked.

Requests utility flagging service prior to underground work commencement

Assists with outgoing mail including Certified and Fed Ex

Prepares correspondence.

Monitors applications, inspections, and investigations for quality processing, updates computer records accordingly.

Performs work related to nuisance complaints.

Monitors and responds to individual emails and emails assigned to her in the departments shared mailbox within 48 hours.

Emails issued permits to customers.

Processes applications and requests submitted in paper format, by email or through online portals.

Acts as the subject matter expert for one or more of the following subjects as assigned and / or needed. Cross trains in one or more new subject each year :

Tracking, billing, and notice processing for Specialty System Operating Permits.

Inspection Request processing and scheduling. Prepares final inspection report at the end of the business day.

Private Provider request and inspection result processing.

Tracking and billing for Abandonment Permits.

Tracking and notice processing for Nuisance Complaints.

Tracks, provides customer service, and prepares billing for the Facility Programs including but not limited to Swimming Pools, Mobile Home Parks, Tanning, Tattooing, Biomedical Waste, Body Piercing, Food Hygiene, Group Care and Migrant Labor Camps.

Responsible for cashier duties including, but not limited to :

Collects payments from clients.

Ensure correct fees are charged and collected per state and county regulations.

Issues receipts to clients

Balances and closes cash drawer.

Responsible for annual and monthly batch billing of all Facility programs.

Preparing the Daily Deposit.

Performs other duties as assigned

Required Knowledge, Skills, and Abilities :

Knowledge of office principles, practices & procedures related to Environmental Health

Knowledge of correct spelling, punctuation & grammar usage

Knowledge of standard business formats & styles for letters & business forms

Knowledge of the techniques for effectively dealing with people

Knowledge of filing practices and ability to organize and maintain diversified filing system

Knowledge of the techniques used for answering telephone calls in a courteous and efficient manner

Knowledge of basic arithmetic

Knowledge & ability to utilize problem-solving techniques

Skill in operating a personal computer and using Microsoft Office Suite including Word, Excel, and Outlook

Ability to maintain cash drawer, count change, write receipts, reconcile cash on hand with daily receipts

Ability to operate general office equipment including printer, copier, adding machine

Ability to follow office procedures & practices and read procedures

Ability to plan, organize & coordinate work assignments & communicate effectively verbally & in writing

Ability to establish & maintain effective working relationship with others

Ability to understand, interpret & apply applicable rules, regulations, policies & procedures

Ability to prioritize individual workload

Ability to frequently bend, kneel, reach, and sit or stand for long periods of time

Ability to frequently use telephone, computer, copier, and small hand tools, i.e.; stapler, scissors, etc.

Ability to work with occasional loud noises or disruptions

Ability to locate information that is listed alphabetically & numerically

Ability to follow instructions

Ability to review data for accuracy & completeness

Ability to work independently or with minimal supervision

Licensure / registration / certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite) : N / A

Other job-related requirements for this position :

Incumbent may be required to work before, during and / or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to threats involving any disaster or threat of disaster, man-made or natural.

This position is authorized to transport confidential information outside of established DOH-Lee facilities and must comply with parameters defined in DOHP-50-10.

Selected immunizations or titers and / or periodic screening for tuberculosis may be recommended for this position.

Incumbent must possess a valid Florida Driver License and have a motor vehicle to carry out these duties.

This position will abide by all state and federal laws, rules, and DOH policies and procedures.

This position is classified as sensitive. This individual will perform tasks defined as sensitive and handles confidential information. Background screening is a condition of employment.

Working hours : (A) Daily from 8 : 00 a.m. to 5 : 00 p.m. (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.) May be required to work additional hours as needed.

Florida Department of Health Mission, Vision, and Values :

Mission : To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision : To be the Healthiest State in the Nation.

Values : Innovation : We search for creative solutions and manage resources wisely.

Collaboration : We use teamwork to achieve common goals & solve problems.

Accountability : We perform with integrity & respect.

Responsiveness : We achieve our mission by serving our customers & engaging our partners.

Excellence : We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work : Fort Myers

The Benefits of Working for the State of Florida :

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including :

Annual and Sick Leave benefits;

Nine paid holidays and one Personal Holiday each year;

State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

Retirement plan options, including employer contributions (For more information, please click www.myfrs.com );

Flexible Spending Accounts;

Tuition waivers;

And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .

Please be advised : Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and / or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note : You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants