Senior Director, Interim Housing West

Role : Senior Director, Interim Housing West

Reports to : Chief Program Officer

Program : Various

Department : Interim Housing

Location : Westside Mental Health Office - 1749 14th Street, Santa Monica, CA 90404

Schedule : Monday - Friday, 8am - 4 : 30pm

Status : Full-time / Exempt / Management

Benefits : Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings : 1

SUMMARY

Under the Supervision of the Deputy Chief, Interim Housing, the Senior Director, Interim Housing-West will be responsible for oversight, direction, and supervision of key internal and external functions of the Interim Housing Programs for The People Concern, providing strong day-to-day leadership and ensuring successful performance-based programs. This position is responsible for maintaining the highest quality services and efficiency of programming, while fostering teamwork and leadership development among staff at interim housing sites. This position will also provide assistance to the Deputy Chief, Interim Housing in developing new program sites, including, but not limited to, staff configuration, program design, and recruitment and training of staff. The role will be responsible for overseeing operations at all East Side interim housing facilities and take the lead in high-level contract management and oversight, as well as leadership development, and outcome measurement and monitoring.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Responsible for the leadership, management and budgetary oversight of program multiple program sites

2. Oversee services and contracts with government and private funders for the program, ensuring compliance with all funding agreements

3. In collaboration with senior leadership and site directors, develop and implement policies, procedures, and systems necessary to maintain high-quality programs and services, and to ensure adequate controls and outcomes reporting.

4. Maintain expert knowledge of procedures for billing and documentation, and requirements for maintaining client files and records

5. Oversee Health Services department, which is responsible for providing medical care throughout interim housing and linkages to ECM services

6. Provide individual and team supervision, support, and performance evaluations for assigned staff

7. Work with site directors to ensure that the interim housing facilities are clean, safe and well- maintained

8. Provide and oversee onsite crisis intervention and mandated reporting, as needed

9. In collaboration with other leadership, work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals dealing with homelessness, medical conditions, mental illness and substance addiction

10. Oversee program data collection and ensure timely reporting of compliance and contract activities for funding sources

11. Understand and infuse Harm Reduction and Trauma Informed Care philosophies within a Housing First methodology throughout Interim Housing sites to ensure that interim housing participants are both supported and successful in ending their homelessness by securing permanent housing. Use data to identify and resolve issues preventing the placement of participants into permanent housing.

12. Work as a Community Liaison in the following ways :

1. Develop and plan strategically for future programmatic needs and community partnerships

2. Serve as a liaison and point of contact for a wide array of stakeholders including funders, public officials, law enforcement, hospitals and members of the community

3. Represent the agency at outside functions and meetings

13. Attend trainings, present or coordinate trainings, prepare written reports, and complete related projects as needed

QUALIFICATIONS

1. Masters' degree in human services related field (Social Work, MFT, or Psychology) preferred

2. Minimum four years of management experience in a nonprofit setting at an agency that services homeless, mentally ill, or dually-diagnosed people.

3. Strong knowledge of mental health issues and trauma informed care principles.

4. Demonstrated experience in developing new programs, including developing strategy, budgeting and hiring.

5. Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively

6. Detail oriented with excellent time management, organizational, written, verbal, interpersonal, team building, and computer skills.

7. Entrepreneurial attitude, with excellent leadership, consensus building and analytical skills, and the ability to stay ahead of the curve and thrive in fast-paced work environment.

8. Current, valid California Driver's License with an acceptable driving record and insurance.

9. Must be available to respond to emergencies evenings and weekends as necessary.

10. Proficient in Microsoft Word, Outlook, Excel, and database applications

WORK ENVIRONMENT

1. Combination of field and office environment

2. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.

3. On occasion walk or drive to different local sites

4. Will necessitate working in busy and loud environments

5. Will be exposed to elements like cold, heat, dust, noise and odor

6. May need to bend, stoop, twist, and sit throughout the day

EXPECTED BEHAVIORS OF ALL STAFF

• Act as a role model
• Demonstrate a sense of responsibility
• Continuously learn and improve
• Acknowledge your own areas of improvement
• Hear and provide honest, specific and direct feedback
• Create an environment where everyone is welcomed valued and respected
• Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks