Talent.com
Customer Service Representative

Customer Service Representative

Staples, Inc.Waukegan, IL, US
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Job Description

$1,500 Sign on Bonus (paid at 90 days of service)

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$22.75 / hour - $27.00 / hour, plus commission

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Quill makes the job of ordering supplies easier and more rewarding. While delivering everything from paper, ink, and toner to cleaning supplies and technology. Quill showcases exceptional customer service. Quill had proven to be a trusted partner of Staples since being acquired in 1998.

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What you’ll be doing :

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  • Be the primary point of contact and build long-term relationships with customers.

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  • Manage existing customer accounts with an emphasis to drive increase sales and achieve profit margins.
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  • Help customers through email, phone, and present annual business reviews online.
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  • Develop a trusted advisor relationship with key accounts and their affiliated offsites.
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  • Effectively manage your book of business through productivity and pipeline management
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  • Collaborate with internal business partners.
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  • Educate our customers on our products and programs, to assist them with consolidating their business needs to be their one stop shop.
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  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
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    What you bring to the table :

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  • Demonstrated ability to communicate, present and influence.
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  • Excellent verbal and written communications skills.
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  • Self-motivated and able to thrive in a results-driven environment.
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  • Natural relationship builder with integrity and reliability.
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  • Ability to prioritize among competing tasks.
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  • Critical thinking and problem-solving skills.
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  • Strong time management and organization skills.
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    Qualifications : \n

    What’s needed- Basic Qualifications :

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  • High School Diploma or G.E.D
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  • 1 year of sales or other relevant experience
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  • Effective communication (oral or written) and effective relationship building skills
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    What’s needed- Preferred Qualifications :

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  • Proven account management or other relevant experience
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  • Bachelor's Degree
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    We Offer : \n \n

  • Hourly pay plus sales bonus, based on performance - variable bonus target of approximately $21,000 annually, if all goals and targets are successfully met
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  • Inclusive culture with associate-led Business Resource Groups
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  • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
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  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
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    #LI-JR1

    At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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    Customer Service Representative • Waukegan, IL, US

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