Talent.com
Call Center Manager

Call Center Manager

Thompson Law Injury LawyersDallas, TX, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Thompson Law’s vision is to be the law firm of choice for every person injured or killed due to preventable tragedy while providing our clients world-class service and record-setting results.

We have built a spectacular team that delivers on those ideals, driving incredible growth and opportunity.    Thompson Law, a nationally growing personal injury firm based in the Oak Lawn area of Dallas, seeks a Call Center Manager to join the team!    The Position :

  • Your primary responsibility will be to assist and guide our intake team in evaluating new clients and ensuring a seamless transition for clients into our firm's services.

The role demands an understanding of call center operations, specifically in law firm or insurance claims environments, and excellent client service skills to effectively assess and address potential clients' needs.   Responsibilities :

  • Report to and take direction from the Intake Attorney.
  • Manage and guide the intake team through the client intake process.
  • Maintaining quality assurance through audits.
  • Ability to create and present analysis reports.
  • Analyze potential personal injury cases to determine their viability and alignment with the firm's standards.
  • Ensure a high standard of client service and care during the intake process.
  • Collaborate with other departments to streamline the client onboarding process.
  • Maintain up-to-date knowledge of personal injury law firm call center protocols.
  • Experience with call center technical tools involving integrations , tracking software, phone tools, analytics reports, etc.
  • Must be available to work on-call weekends.
  • REQUIRED Qualifications :

  • 3+ years of experience in leading call center software implementations. 6+ years of experience working on bids and negotiating with vendors.
  • Qualifications :

  • A bachelor's degree or 6 years of direct administrative experience is required.
  • Must have prior experience as a Call Center Manager.
  • A minimum of 4 years of progressive leadership experience in a call center is essential.
  • Must have advanced technical proficiency in MS Office products such as Excel, Teams, Outlook, etc.
  • Strong communication and interpersonal skills.   Prior experience from the following industries is highly desired :

  • Legal (Personal Injury Law a plus) Insurance Claims (Bodily Injury a plus)   Preferred Qualifications : Fluency in Spanish is highly desirable.
  • Experience in a client-facing role within a legal setting.   Total Compensation Package :

  • Salary + Bonus Employee Health Insurance premium 100% paid by the firm Dental & Vision  FSA / HSA  Generous paid time off and paid holidays  401(k) with employer matching  Basic life insurance 100% paid by the firm Monday to Friday work schedule with no weekends    If you're ready to contribute your talents as part of one of Texas's fastest-growing personal injury firms while enhancing your skills within a dynamic environment, apply today!  Powered by JazzHR
  • serp_jobs.job_alerts.create_a_job

    Call Center Manager • Dallas, TX, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Call Center Representative - Collections

    Call Center Representative - Collections

    MeiGroupArlington, TX, US
    serp_jobs.job_card.full_time
    Kickstart Your Career in Collections with MEI Group.Position : Call Center Representative – Collections.Full-Time | Monday–Friday & Every Other Saturday. Are you driven, detail-orient...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Manager of Customer Service Operations

    Manager of Customer Service Operations

    VirtualVocationsCarrollton, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Manager of Customer Service Operations.Key Responsibilities Oversee day-to-day operations of the centralized contact center to ensure high-quality customer service Des...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Bilingual Call Center Representatives

    Bilingual Call Center Representatives

    TEKsystemsIrving, TX, US
    serp_jobs.job_card.full_time
    Are you read to accelerate your career? Join our team at a leading Auto Financial company in Irving, TX! We’re seeking dedicated individuals from diverse backgrounds who crave growth and stab...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Call Center Manager

    Call Center Manager

    Thompson Law Injury LawyersDallas, TX, US
    serp_jobs.job_card.full_time
    Thompson Law’s vision is to be the law firm of choice for every person injured or killed due to preventable tragedy while providing our clients world-class service and record-setting results....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Manager, Contact Center Operations

    Senior Manager, Contact Center Operations

    VirtualVocationsCarrollton, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Manager, Contact Center Operations.Key Responsibilities Build and sustain a high-performance culture by setting goals and tracking agent performance Develop age...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Call Center Representative

    Call Center Representative

    Serenity Mental Health CentersDallas, TX, US
    serp_jobs.job_card.full_time +1
    Ready to Make an Impact in Healthcare? Join Serenity.Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we’re transforming ment...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Medicare Outbound Call Center Manager

    Medicare Outbound Call Center Manager

    VirtualVocationsCarrollton, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Healthcare Call Center Manager.Key Responsibilities Oversee daily operations of the outbound call center, managing team leaders and agents focused on Medicare Advantage...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Healthcare Call Center Team Lead

    Healthcare Call Center Team Lead

    VirtualVocationsPlano, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Healthcare Call Center Team Lead.Key Responsibilities Lead a team of 12-20 outbound call center agents to ensure exceptional service delivery Monitor performance metri...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Call Center Representative

    Call Center Representative

    Bath Concepts Independent DealersRowlett, TX, US
    serp_jobs.job_card.full_time
    At Hank’s Handyman Services, we set the bar high.Our team takes pride in delivering Red Carpet-level service to every homeowner, every time. We’re a team of professionals who value craft...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Call Center Client Account Manager III

    Call Center Client Account Manager III

    Valor VIPDallas, TX, US
    serp_jobs.job_card.full_time
    Call Center Client Account Manager III.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Call Center Client Account Manager III

    Call Center Client Account Manager III

    MCIDallas, TX, US
    serp_jobs.job_card.full_time
    Call Center Client Account Manager.Benefits & Perks : Management : Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement.Application Deta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Manager, Contact Center Operations

    Manager, Contact Center Operations

    Jerry.aiDallas, TX, US
    serp_jobs.job_card.part_time
    Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size). Work closely with brilliant leaders and team mates from companies like McKi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Call Center Client Account Manager III

    Call Center Client Account Manager III

    ValorVIPDallas, TX, United States
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Contact CenterManager

    Contact CenterManager

    Valor VIPAddison, TX, US
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Inbound Call Center Representative

    Inbound Call Center Representative

    SmithRxPlano, TX, US
    serp_jobs.job_card.full_time
    SmithRx is a rapidly growing, venture-backed Health-Tech company.Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Call Center Rep With Bachelors Degree (Bilingual)

    Call Center Rep With Bachelors Degree (Bilingual)

    TEKsystemsIrving, TX, US
    serp_jobs.job_card.full_time
    Hablas español, este es el perfecto trabajo para ti!.Two positions available with an auto finance company, and you will be interviewing for both roles. You need to be open to both opportuniti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Contact CenterManager

    Contact CenterManager

    MCIDallas, TX, US
    serp_jobs.job_card.full_time
    Job Opportunity : Contact Center Manager.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Call Center Client Account Manager I

    Call Center Client Account Manager I

    Mass MarketsDallas, TX, United States
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Manager, Customer Operations (Inbound Virtual Contact Center)

    Manager, Customer Operations (Inbound Virtual Contact Center)

    Jerry.aiDallas, TX, US
    serp_jobs.job_card.part_time
    Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size). Work closely with brilliant leaders and team mates from companies like McKi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Experienced Call CenterManager

    Experienced Call CenterManager

    MCIAddison, TX, US
    serp_jobs.job_card.full_time
    Job Opportunity : Experienced Call Center Manager.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clien...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30