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Field Support Technician
Field Support TechnicianOnsite Women's Health • Charlotte, NC, US
Field Support Technician

Field Support Technician

Onsite Women's Health • Charlotte, NC, US
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Job Description

Job Description

The Company :

Onsite Women's Health is the leading women's health platform providing un-matched mammography service partnerships to independent Physicians. Our program offers a powerful value proposition to all three healthcare P's : the patient, provider, and payor. Because breast cancer impacts 1 in 8 women in their lifetime and Independent Practices need an affordable solution to provide this service, our mission is to increase patient access to breast cancer screening and fill this void in the industry. With clear ROI and strong customer retention, OWH is instrumental in impacting the women's health industry.

Position Summary :

This position : (a) supports the Enterprise Logistics team in all aspects of the Onsite Women's Health ("OWH") business regarding mammography and peripheral location and equipment installations, de-installations, and equipment moves; and (b) Assists with all imaging equipment daily issues and repairs, physicist scheduling for said repairs, weekly reporting, tracking, and maintenance scheduling / events.

This Job is For You if You Are :

  • Loyal and looking for a company to grow with over the years. We invest heavily into our team and are looking for long-term members in return who want to grow with our company.
  • Creative and resilient. We value innovative thinking to approach problems and resiliency to work through the challenges.
  • Interested in making an impact. OWH's mammography program is making a significant impact on women's health, and we're looking for people to join us in our mission.

Primary EFT Responsibilities

  • Provide input for construction / room planning drawings and installation packets for new locations as needed.
  • Work closely with OWH Enterprise Logistics team members on all installations
  • Will customarily and regularly exercise discretion and independent judgment to execute successful equipment installations in accordance with OWH specifications. Including but not limited to :
  • Hanging artwork, mirrors, coat hooks, etc.
  • Assemble and install furniture and accessories as needed
  • Assemble and install Computers and ancillary gear and connect to OWH Network
  • Installation site clean up and close out
  • Assist with ordering, packing and shipping logistics for all equipment and supplies associated with each installation, when needed.
  • Communicate with both internal teams and external vendors
  • Coordinate and execute all repairs and physicist inspections that apply to said repairs
  • Maintain weekly reports and event tracking via Smartsheet
  • Coordinate all maintenance events with OWH and Client personnel
  • Other duties as required
  • Education and Minimum Qualifications

  • Minimum of 2 years of experience with computers (hardware and software), networking, and general IT functions. (Printers, routers, some wiring, etc)
  • General Construction knowledge helpful
  • Electrical knowledge helpful
  • Media technician (i.e., cable or satellite) experience helpful
  • Must have strong interpersonal skills
  • Must be adaptable and able to think and act quickly to ever-changing priorities
  • Ability to remain calm in challenging environments
  • Travel Requirements

  • Extensive overnight travel will be required up to 75%
  • Must be able to coordinate and plan travel to and from projects
  • Must maintain a company credit card and submit expense reports per company requirements
  • Physical Requirements

  • The duties described above will require frequent standing and walking, bending / stooping, twisting, and turning
  • Required to lift up to 75 pounds
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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