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Field Service Engineer (Austin)

Field Service Engineer (Austin)

Cinter LLCAustin, TX, US
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Field Service Engineer

The Field Service Engineer is responsible for the installation, maintenance, troubleshooting, and process optimization of Fuji Surface Mount Technology (SMT) automation equipment. This role requires a highly motivated individual with strong technical aptitude who can deliver exceptional service to customers while representing the company with professionalism and expertise.

Equipment Installation & Commissioning :

  • Perform on-site installation, configuration, and startup of Fuji SMT automation systems across North America.
  • Execute system retrofits, upgrades, and custom equipment modifications.

Technical Support & Troubleshooting :

  • Diagnose and resolve complex mechanical, electrical, software, and process-related issues.
  • Provide advanced technical support both onsite and remotely, ensuring minimal customer downtime.
  • Collaborate with Fuji's technical teams to escalate and resolve advanced engineering issues.

    • Customer Training & Support :

  • Deliver structured operator and maintenance training for customer personnel.
  • Advise customers on best practices for process optimization, preventive maintenance, and system efficiency.

    • Documentation & Reporting :

  • Collect and analyze technical data for troubleshooting, reliability tracking, and process improvement.
  • Prepare clear, detailed service reports, documentation, and feedback to customers and Fuji management.

    • Collaboration & Communication :

  • Serve as a technical liaison between customers and Fuji engineering departments.
  • Communicate effectively with both technical and non-technical stakeholders.

    • Required Qualifications & Skills :

    Education & Experience :

  • Bachelor of Science in Engineering (Mechanical, Electrical, or related field) preferred.
  • Experience with Fuji SMT equipment strongly preferred; other SMT / automation equipment experience considered.
  • Strong background in mechanical and electrical diagnostics, repair, and preventive maintenance.

    • Technical Skills :

  • Proficiency with interpreting electrical schematics, mechanical drawings, and mechatronic system diagrams.
  • Solid understanding of Windows-based operating systems, software installation, and system configuration.
  • Familiarity with networking concepts and modern computing applications.

    • Soft Skills :

  • Strong problem-solving abilities with a customer-first mindset.
  • Ability to work independently with minimal supervision while thriving in a team environment.
  • Excellent communication and interpersonal skills.
  • Flexibility to travel ex
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