Enterprise Application Support Specialist

The Enterprise Application Support Specialist plays a critical role in ensuring the stability, functionality, and reliability of enterprise applications, primarily business-critical ERP and CRM systems. This position is responsible for troubleshooting, resolving, and escalating application issues, as well as supporting enhancements and maintenance efforts. Working closely with end-users, technical teams, and vendors, the Enterprise Application Support Specialist ensures that applications meet business requirements while adhering to best practices in performance and security.

ESSENTIAL EDUCATION AND EXPERIENCE : Bachelor's degree in Computer Science, Information Systems, or a related field preferred, or equivalent experience and at least three (3) years of experience in application support.

SKILLS / COMPETENCIES REQUIREMENTS :

• At least 3-5 years of experience in application support, preferably with ERP or CRM systems.
• Hands-on experience troubleshooting application issues and working with technical teams to resolve them.
• Strong understanding of ERP and CRM platforms, with SugarCRM experience preferred.
• Knowledge of incident management, system monitoring tools, and issue resolution workflows.
• Excellent communication and problem-solving abilities.
• Strong interpersonal skills with the ability to collaborate effectively across teams.

ESSENTIAL DUTIES AND REPONSIBILITIES :

Equal Opportunity Employer

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