Manager Sales Operations

Manager, Sales Operations

Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium video content. Our media sales division helps local, regional, and national brands reach potential customers through multiscreen TV advertising. Our ad tech division FreeWheel provides comprehensive adtech that makes it easier to buy and sell premium video advertising across all screens, data @types, and sales channels.

The Sales Operations team is at the forefront of the ongoing transformation in Media Sales division at Comcast Advertising. This team spearheads creating and leading strategic plans for the sales teams (both long term and short term) to ensure the effective long-term growth revenue and profitability. Operationally, the strategic initiative team works cross-functionally with partner organizations and relevant operating groups such as sales, product, engineering, finance, HR and many more teams.

The Manager, Sales Operations is a critical role to the success of our sales organization's performance and efficiency. Responsible for the successful, thorough analysis and go-to-market plan for strategic initiatives and programs that are deployed into the sales organization as they relate to new product innovations, product enhancements, systems, and tools that meet our operating plan goals.

This leader must have high emotional intelligence, with the ability to partner with all areas of the business, collaborating with all levels of leadership, sales, product strategy, product marketing, research & data, architecture, sales support teams and learning & development teams. The leader must have effective project management, strategic planning and communication skills (written and verbal), be a change agent, and can inspire action. Highly analytical, must be able to diagnose and communicate areas of high and low adoption. Ideal candidate has consulting, program & project management, software product management, and / or strategic planning & execution experience. They will report into the Director, Sales Operations.

Core Responsibilities

Leads the creation of strategic plans for new and existing initiatives that support key challenges / opportunities, and ensures the right stakeholders (Marketing, Sales Development, Sales, Finance, Yield, Product) from the across the organization are engaged.

Sales Initiatives Performance Review and Management - Define KPIs for new initiatives. Periodic review of ongoing initiatives by monitoring KPIs. Optimize where needed via cross-functional partnership.

Oversees the post-launch accountability of strategic initiatives to ensure all objectives continue to be achieved.

Ensures that initiatives are aligned with organization-wide sales operations initiatives and best practices.

Partner with Sales Leaders to run Quarterly Business Reviews. Change sales strategy where needed.

Acts as a strategic thought partner to sales operations and sales leadership.

Data-Driven Insights - Oversee the development and maintenance of dashboards and reports that track key performance indicators (KPIs). Provide strategic insights to sales leadership to drive decision-making.

Support Sales leadership through capacity planning, productivity review, market segmentation, territory carving, quota / incentive design, and headcount allocation.

Partners with sales on the creation and optimization of call scripts and sales playbooks for the inbound and outbound BDRs.

Partners with sales and sales development on changes and updates needed to refresh and optimize sales collateral.

Uncovers best practices and areas of concern in adoption of strategy and addresses directly with relevant leaders

Gatekeeping & prioritization - create & own an overall business roadmap and timing of initiatives; negotiate with internal stakeholders on prioritizing initiatives to align with overall company goals

Creates and maintains client master data including margin analysis, prepared sales measurements and reports, processed transactions, returns and exchanges according to Company guidelines.

Provides overall direction of the Product Sales Support & Analysis team to drive lead generation, sales force database management, sales reporting and production / control of presentations and proposals.

Interfaces with appropriate internal groups (i.e., Accounting, Finance, Sales, Operations, IT and Legal Affairs) to ensure proper analysis of tracking and reporting.

Maintains sales forecasts and analysis for management reports.

Maintains a high level of technical expertise and sales proficiency to meet the reporting needs on client activity.

Generates daily activity reports, reporting and trends.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Employees at all levels are expected to :

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Support a culture of inclusion in how you work and lead.

Do what's right for each other, our customers, investors and our communities.

Disclaimer :

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills :

Sales Operations; Microsoft Excel; Strategic Planning; Consulting; Strategic Initiative; Project Management; Microsoft PowerPoint

Salary :

Pay Range : This job can be performed in Colorado, and New York City with a Pay Range of $98,692.80 - $177,647.04

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees.

Education : Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience :

5-7 Years

Job Family Group : Sales