HVAC Service Manager

Ready to lead a team that's setting the standard for exceptional service? J&R Herra is hiring a full-time HVAC Service Manager in Geneva, IL, and we want you to be the driving force behind our success.

WHAT YOU'LL BE DOING :

As the HVAC Service Manager, you'll spend your time coaching technicians, helping them improve their ticket averages, closing rates, and overall revenue. You'll promote product and sales training, including strategies for lead generation, and you'll regularly do ride-alongs to review and refine service processes. Your day-to-day work also includes following up on jobs, sourcing parts, and managing truck inventory levels to ensure the team has what it needs. You will maintain strict operational standards for safety and accurate invoicing, and provide technical support to troubleshoot complex issues. You'll cultivate a high-performance culture focused on growth, manage recruiting and retention, and resolve any escalated customer concerns to ensure 100% satisfaction.

What We'll Need From You :

• Experience working in a service manager position
• Knowledge of HVAC services, repairs, and parts
• Excellent customer service skills
• Ability to train and coach technicians

THE BENEFITS YOU WILL RECEIVE :

JOIN OUR TEAM!

Our company is a cornerstone of the Geneva, IL community. Our mission is to provide exceptional plumbing, heating, and cooling services with a commitment to quality and customer satisfaction. We value integrity, excellence, and innovation, and we cultivate a company culture that supports professional growth and teamwork. When you join J&R Herra, you become part of a family that values your contributions and invests in your future.

Ready to apply? Don't miss out on this incredible opportunity to become our next HVAC Service Manager. Our initial application is a quick and easy, 3-minute, mobile-friendly process.

Must have the ability to pass a background check and drug screening test.