Loan Administration Communication Coordinator

Loan Administration Communication Coordinator

The Loan Administration Communication Coordinator is responsible for coordinating lending-related change management between all applicable lines of business, including but not limited to training, front-line lending staff, back-office lending staff, and management. This position will support regional support staff and front-line lending staff by creating, distributing, and conducting training materials, as well as scheduling and hosting lending-related change management and issue resolution meetings. The position manages the lending-related conversion training and support efforts for operating systems as well as mergers and acquisitions. The coordinator is responsible for ensuring the content of loan policy and loan procedure are accurate and reviewed annually.

Essential Duties And Responsibilities

1. Develops and maintains training materials for lending training programs, working in conjunction with the Training Department.

2. Prepares lending training resources and training materials, manuals and handouts for the "train the trainer" to ensure changes are communicated to lending staff.

3. Organizes and participates in loan operating system training for conversions, including monitoring lending support questions for clarification to employees.

4. Provides lending support for conversions, including regulatory changes, loan operating systems, policies and procedures.

5. Plays a key role in ensuring changes are communicated to bank lending staff via approved channels.

6. Works with the Training Department on all bank lending training.

7. Monitors and reviews lending support questions to determine lender training, communication and support needs.

8. Manages audit response implementations for bank lenders to ensure required communication and training are complete.

9. Meet weekly with regional support team and training department to discuss recent changes or updates.

10. Maintains detailed and accurate change management log for the purpose of tracking a historical record of change.

11. Participates in all lending projects to ensure changes as a result of the project are relayed to the appropriate lending staff.

12. Maintains and updates the lending intranet home page to ensure compliance with loan policy and procedures.

13. Ensures the content of loan policy and loan procedure are accurate and reviewed annually with senior lending management.

14. Escalates issues to the Director of Loan Administration when a known remedy is not available.

15. Plays a key role in the successful implementation of new products, procedures, and software by developing, coordinating, and presenting relevant training, as well as working closely with management during the phases of planning and implementation.

16. Maintains a proactive approach to ensure change management is properly communicated and identifying alternative delivery methods including virtual training to maximize the results and clear understanding of content.

17. Completes required BSA / AML training and other compliance training as assigned.

18. The ability to work in a constant state of alertness and in a safe manner.

19. Perform any other related duties as required or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Education and Experience : Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 5 years related experience and / or training, and 2 years related management experience, or equivalent combination of education and experience.

Communication Skills : Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business / comp