Service Desk Analyst
Tech Mahindra Business Process ServicesPlano, TX, USjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionTo deliver a Tier 1 support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web, and chat. Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. Ensure Customer Service Level Agreements are met or exceeded. Respond to customer enquiries in a timely and efficient manner. Ensure appropriate documentation of the interaction on the customer's account in the prescribed format. Execute transactions as per prescribed guidelines and timelines. Ensure customer / user confidentiality and data protection at all times. Entry level Full-time Information Technology and Customer Service Industries IT Services and IT Consulting
Base pay range
$16.00 / hr - $16.82 / hr
This range is provided by Tech Mahindra Business Process Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Qualifications
- Tier 1 support for Enterprise / IT applications
- Experience of working within ServiceNow
- Understanding of ITIL practices
- Willingness to work in a 24 / 7 environment.
Responsibilities
Salary Range
Salary Range : $16.00 - $16.82 / hr.
Seniority level
Employment type
Job function
J-18808-Ljbffr
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