Administrative Support Assistant (DUIP)

Administrative Support Assistant

Hourly Rate : $20.50 to $24.37 DOE / Q

Since 1965, MAAC has been maximizing self-sufficiency with families and individuals through high-quality programs and advocacy in our communities. MAAC employs dedicated staff who provide life-changing services to thousands of individuals annually through programs in five core focus areas : Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development.

The MAAC Driving Under the Influence Program (DUIP) provides individual counseling, group counseling and educational services to persons 18 years of age and older, who have been charged with driving under the influence and referred by the Court, Probation, or the Department of Motor Vehicles as required by Title 9 of the California Code of Regulations. The MAAC DUI Program is licensed by the State of California Department of Alcohol and Drug Programs contracted by the County of San Diego.

Under general direction from an assigned supervisor, the Administrative Support Assistant (ASA) is responsible for performing a wide variety of office and customer support duties while ensuring program compliance with the State of California, San Diego County, and MAAC's policy, procedures, and guidelines.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Interacts with current and prospective program participants (virtually or in-person), serving in various support roles as needed (e.g. reception, cashier, etc.). Able to communicate accurate information regarding policy / procedures and / or refers participants to appropriate resources or personnel.
• Schedules / Reschedules participants for program services. Conducts intake interviews, prepares / sends appropriate contracts and other pertinent information for participant case file. Records attendance, changes in addresses, phone numbers, emails, and other related information related to participant profile. Produces, maintains, daily related reports as required.
• Performs open / close cashiering functions and follows cash / credit card deposit protocols. Collects payments and processes appropriate transactions. Assists the fiscal supervisor and other staff members with letters / reports for participants.
• Performs other related duties as assigned and attends meetings and trainings as required.

Knowledge, Skills and Abilities :

Minimum Qualifications :

Value-Based Behaviors :

Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person's views and underlying assumptions Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers Identifies and takes advantage of opportunities for personal and professional development Attends work consistently and punctually. Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines Honors the private and confidential matters of co-workers. Protects the proprietary information of MAAC systems Follows rules, regulations, and policies; positively contributes to implementing changes Deals with issues directly, in a respectful and timely manner. Focuses on resolving the issue while not criticizing the person. Follows rules, regulations, and policies; positively contributes to implementing changes

Health Status :

Must have a physical examination, TB clearance and a drug screen by a doctor / clinic designated by MAAC as well as immunization records for influenza

Physical and Mental Demands :

Physical Demands

While performing the duties of this class, an employee is regularly required to stand, walk and sit, talk or hear both in person and by telephone, uses hands to finger, handle or feel objects or controls, reach with hands and arms. An employee also is regularly required to stoop, kneel, bend, crouch or crawl, climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Mental Demands :

While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with MAAC management, administrators, staff, teachers, parents, family members, children and others encountered in the course of work.

Background Clearance :

All positions are subject to a background / education check, DMV check, NSOR, exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources.

Note : California Start law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.

Transportation :

Must have and maintain a valid California Driver's License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAAC's insurance carrier. Incumbents will be enrolled in the California DMV Pull Program.