Manager of Product Management, Core AI Platform

Manager Of Product Management, Core Ai Platform

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

The Manager of Product Management, Core AI Platform reports to the Core AI product leader and is responsible for shaping and executing the product roadmap for athena's Core AI platform infrastructure. The candidate in this role will ensure that platform investments align with business objectives, enable product teams to innovate efficiently, and scale responsibly within healthcare's regulatory environment. They will partner closely with stakeholders across R&D (MLOps, Product and Engineering teams), Legal, and customer-facing teams, and will be tasked with (1) driving roadmap development and prioritization for platform capabilities, (2) managing intake, triage, and resolution processes for platform issues, (3) maintaining comprehensive platform documentation and communication processes, (4) defining success metrics to measure platform adoption and performance, and (5) supporting AI compliance and governance operations.

The ideal candidate is excited by building platform strategies that enable technical teams to deliver at scale, enjoys coordinating across diverse stakeholders with competing priorities, and always uses data and process discipline to drive decision-making.

Day-to-day responsibilities include :

• Serve as the primary point of contact for all Core AI platform intake, ensuring completeness, accurate categorization, and appropriate priority assignment to maintain delivery velocity
• Drive product roadmap development and prioritization for Core AI platform capabilities, ensuring alignment with business objectives, scalability needs, and stakeholder demand
• Define and track key platform metrics (e.g., adoption, reliability, delivery velocity) to measure impact, inform iteration, and guide operational improvements
• Identify and escalate high-risk blockers and directly manage Azure escalations for tenant provisioning, quota increases, and platform performance issues
• Maintain and continuously improve the AI Platform Ops Hub, including process flows, escalation paths, quota guidance, and model compatibility documentation
• Proactively communicate platform outages, planned maintenance, release impacts, and known issues to relevant stakeholders
• Manage release planning artifacts and facilitate cross-team visibility into upcoming launches, capacity needs, and operational dependencies
• Partner with Solution Architects and senior product leadership to maintain productive stakeholder touchpoints and document key decisions and follow-ups
• Serve as primary point of contact with Legal on AI compliance expectations and coordinate responses to internal and client compliance inquiries
• Support AI governance operations to ensure platform activities align with healthcare regulatory standards and internal risk management frameworks

Education, Experience, & Skills Required