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IT Service Desk Analyst

IT Service Desk Analyst

HeplerBroomSt Louis, MO, United States
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HeplerBroom is seeking a proactive and skilled IT Service Desk Analyst to join our dynamic IT team and provide top-notch support to our internal users. This position is ideal for an individual eager to gain experience in an IT department, with a strong desire to learn and deliver exceptional customer service to the end user! This position will provide remote support across all sites and support our downtown. St. Louis office as their on-the-ground, in-person, go-to resource!

Why You'll Love This Job :

  • Be the First Line of Defense : Provide immediate support for endpoint hardware / software, peripherals, mobile devices, and business applications.
  • Innovate and Improve : Identify and implement process improvements to enhance our IT services.
  • Stay Ahead of the Curve : Keep up with emerging technologies and bring fresh ideas to the table.

Key Responsibilities :

  • Support Excellence : Deliver outstanding end-user support with 1+ years of experience.
  • Problem Solver : Diagnose, document, and resolve client requests efficiently, using your analytical skills.
  • Tech Savvy : Configure, troubleshoot, and support core applications including Windows, MS Office, browsers, mobile device connectivity, Teams / Zoom, and endpoint threat detection, and core hardware including laptops, monitors, docking stations, desktop phones, printers, copiers, and peripherals.
  • Cyber Guardian : Apply cyber best practices to ensure endpoint protection.
  • Team Player : Collaborate effectively, document and maintain an IT knowledgebase, and provide new user orientation.

    • What We're Looking For :

  • Tech Proficiency : Thorough knowledge of current versions of Microsoft Office (365) and Windows. Familiarity with networking fundamentals.
  • People Focused : Excellent interpersonal and customer service skills.
  • Detail-Oriented : Strong attention to detail and problem-solving abilities.
  • Adaptability : Thrive in a dynamic environment with changing priorities.
  • Flexible : Willingness to work overtime, irregular hours, and participate in on-call support activities.
  • Education : Minimum Associate in Information Technology, Computer Science or related fields, or equivalent relevant experience.

    • Why Choose HeplerBroom?

  • Career Growth : Propel your career forward with our continuous hands on learning and development opportunities through special projects and team mentorship and guidance.
  • Collaborative Culture : Thrive in a supportive and innovative team environment.
  • Competitive Compensation : Benefit from a comprehensive package that includes base pay, bonuses, and more.
  • Work-Life Balance : Enjoy a friendly and flexible working environment with paid vacation, sick leave, personal time, and 10 paid holidays.
  • Benefits : Access multiple health benefit options, including medical, dental, and vision coverage. We also offer voluntary benefits such as long-term disability, life insurance, critical illness, and accident insurance. Plus, we cover employees' life insurance and short-term disability benefits. Take advantage of our generous matching 401K and profit-sharing programs.
  • Professional Development : Our firm culture emphasizes the growth of all legal professionals. We invest in our employees' training and development and foster a team-focused culture that supports each other's work and professional growth.

    • 8 : 30am to 5 : 30pm

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    Service Desk Analyst • St Louis, MO, United States

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