Administrative Assistant

Administrative Assistant

Location : Lake Villa, Illinois

Position Type : Full-Time, In-Office

About Wound Wellness

At Wound Wellness, our mission is to redefine wound care through a patient-centered approach that prioritizes accelerated healing and compassionate service. We are committed to uncovering the underlying causes of chronic wounds and delivering tailored, evidence-based treatments that improve quality of life. Our vision is to become a leader in advanced wound management across Northern Illinois by combining clinical excellence, innovation, and empathy.

Role Description

Wound Wellness is seeking a highly organized and detail-oriented Administrative Assistant to support daily operations at our Lake Villa office. This individual will serve as the first point of contact for patients and play an essential role in ensuring efficient administrative workflow. The ideal candidate is professional, dependable, and thrives in a fast-paced healthcare environment.

Key Responsibilities

• Greet patients and visitors in a professional and welcoming manner.
• Answer phone calls, respond to inquiries, and route messages appropriately.
• Schedule and confirm patient appointments, ensuring timely communication and coordination.
• Perform new patient intake, including gathering demographic, insurance, and medical history information.
• Assist with insurance verification and prior authorizations.
• Maintain organized patient records and ensure timely data entry into the EMR system.
• Support providers with clinical documentation, forms, and chart preparation as needed.
• Handle correspondence, scanning, faxing, and filing of medical and administrative documents.
• Monitor and order office supplies to maintain smooth daily operations.
• Maintain confidentiality of all patient and business information in accordance with HIPAA and company policies.
• Provide general administrative support to clinical and management teams as requested.

Qualifications

Why Join Wound Wellness