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ServiceNow Developer

ServiceNow Developer

K2 ServicesChicago, IL, US
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Summary :

  • We are seeking a skilled ServiceNow Application Developer with 5 plus years of experience developing within the ServiceNow platform.
  • Law firm IT support experience a plus.
  • The ideal candidate will have a strong understanding of the ServiceNow platform and its capabilities, as well as experience in configuring, administering, and optimizing the platform to meet the needs of our client organization.
  • Deep proficiency across the ServiceNow platform from inception through development is critical.
  • This role will collaborate with the internal K2 Services ServiceNow developers, as well as the external client team to provide high-quality business solutions and play an active role in projects from delivery to operational support.

Responsibilities :

  • Workflows : Develop law firm operational workflows within the client ServiceNow environment under the guidance of the internal K2 Services ServiceNow team.
  • Design and deliver effective business and operating models to the client spanning the full ServiceNow platform, while leveraging law firm operational knowledge for successful implementations.
  • Assist the team and the client in the delivery model and supporting ServiceNow initiatives focused on business modernization of the product and its sub-modules.

    • Process Automation :

  • Develop and implement workflows, scripts, and automation processes to improve efficiency and reduce manual effort.

    • Upgrade and Patch Management :

  • Manage the process of upgrading and patching the ServiceNow platform, ensuring compatibility and functionality of all features.

    • Reporting and Analytics :

  • Create and maintain dashboards and reports to provide insights into system performance and process efficiency.

    • Documentation :

  • Develop and maintain comprehensive technical documentation of configurations, changes, and processes.
  • Provide coaching and guidance to junior developers on best practice approaches to implement required functionality involving technical leads as required.

    • Qualifications :

  • 2 plus years of experience with software design and development.
  • Expertise in ServiceNow development, including UI policies, business rules, client scripts, and workflows Experience working with Web technologies, including GlideScript, JavaScript, Ajax, HTML, AngularJS, and CSS.
  • Experience with Agile and Scrum methodologies and participating in the software development life cycle (SDLC).
  • Excellent communication skills including strong verbal and written communication skills, and the ability to work effectively with cross-functional teams.
  • Strong problem-solving skills and the ability to troubleshoot complex issues.
  • Ability to multi-task in a fast-paced environment.

    • Preferred Qualifications :

  • Experience : Law firm or other professional services firm experience preferred.
  • ServiceNow Module Experience : ServiceNow IT Service Management (ITSM), Hardware and Software Asset Management (HAM and SAM), IT Operations Management (ITOM), and / or HR Service Delivery (HRSD).
  • Certifications : ServiceNow Certified Application Developer (CAD) certification or any ServiceNow implementer certification.
  • ITIL Foundation certification.
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