Talent.com
Contact Center Representative

Contact Center Representative

Abri Credit UnionJoliet, IL, US
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Job Description

Job Description

Contact Center Representative

As our Contact Center Representative, you will :

  • Research and resolve account related inquiries that are submitted by phone, email or online services.
  • Monitor and maintain all aspects of online services, including e-statements and online banking. Processes daily and monthly reports.
  • Work effectively with all other departments to resolve members inquires in a timely manner.
  • Pull in all online form submissions for various products and services and forward on to the proper department to review.
  • Process all member requests for credit union products and services received through online banking.
  • Take initiative to help others in all departments by supporting a group effort to provide the best member service possible.
  • Actively cross-sell credit union products and services and enthusiastically participates in all marketing promotions
  • Participate in appropriate training and receives necessary education to remain knowledgeable in all service areas

Requirements :

  • High School Graduate, associate's degree preferred
  • Two-year customer service experience – credit union preferred
  • Excellent knowledge of savings, lending and online programs offered by most financial institutions
  • Excellent written and verbal communication skills
  • Strong organizational skills with ability to prioritize workload
  • Able to work without close supervision independently as well as within a team environment
  • Intermediate knowledge of Microsoft Windows, Word, Excel, and Outlook
  • Ability to successfully cross-sell credit union products and services
  • Thorough knowledge of account ownership and classifications, loans products, share drafts, share certificates, individual retirement accounts, Visa, Audio Response Teller, ATM's, payroll deductions, Home Banking, and ACH / direct deposit programs

    • Benefits :

  • Our 401k Match is as high as 7.98%
  • We offer Blue Cross health insurance with up to 90% employee / 70% dependent premiums paid
  • accrue 12 days of vacation per year
  • 5 days of personal leave per year
  • 13 paid holidays per year
  • Our dress code is relaxed, business casual and company logo wear
  • We have a team of trainers to get you ready to be fabulous on the job!

    • Hours :

    Mon-Fri 8 : 00am-6 : 00pm

    Saturday (rotating) 9 : 00am-1 : 00pm

    EOE

    Job Posted by ApplicantPro

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    Contact Center Representative • Joliet, IL, US

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