Customer Success Representative

Job Opportunity

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Responsibilities :

• Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving.
• Work cross-functionally (e.g., Customer Success, Sales, Lab) to ensure we meet / exceed goals related to customer retention and (perceived + actual) turnaround time.
• Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders.
• Use proactive problem-solving skills to create and offer solutions to customers of varying complexity.
• Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, CommOps, etc.
• Respond to inquiries by phone, email, and in person quickly and professionally.
• Identify and assess customer needs to achieve satisfaction.

Qualifications :

Illinois Pay Range : $48,000-$55,000. The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.