Automation Account Manager

ESSENTIAL DUTIES

• Retains and profitably grows sales through proactive management of top strategic accounts and SMC distributors
• Presents all of SMC's capabilities, services, and products to current and prospective customers and SMC distributors
• Serves as the primary contact for assigned customers and is responsible for customer satisfaction
• Represents customer's needs and goals within the organization to ensure quality
• Leads all aspects of the sales process, calling upon others to assist in solution development
• Proactively manages customer satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction
• Completes detailed SAP and forecasts as required
• Maintains / creates very strong and deep-rooted relationships with key decision makers within designated strategic target accounts; recognized and respected by customer's top management team within top-rated accounts
• Effectively utilize SMC tools and resources to ensure organizational consistency and efficiency
• Meet or exceed target sales goals as detailed by Branch and Sales Managers
• Complete market reports as new and relevant information become available
• Manage SMC assets appropriately and be able to successfully calculate ROI using the RINGI process
• Have passed all Pneumatic theory and other technical training required by SMC
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations
• Mentor, guide, and teach SMC sales philosophy, strategies, and tactics to new SMC sales professionals
• Document sales calls, projects, opportunities, contacts, success reports, and activity in CRM
• Complete other duties as prescribed by the Branch Manager / Sales Manager

All other duties as assigned

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Fast-paced environment (includes both office and field work)
• Travel with some extended stay away from home
• Physically capable of lifting SMC products and displays up to 50 lbs

Varying work hours

MINIMUM REQUIREMENTS

• Bachelor's degree in Business, Marketing, related technical field, or equivalent experience
• Minimum five (5) years of sales experience with SMC or equivalent industry sales experience
• Extensive knowledge of SMC product lines
• Comprehensive understanding of pneumatic components and their application
• Thorough understanding of SMC policies and procedures
• Detailed understanding of competitive product lines
• Excellent communication, problem-solving, and leadership skills
• Proficient in the use of computers and ability to learn new programs and tools as required

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