Channel Solutions Engineer

Channel Solutions Engineer Position Summary The Channel Solutions Engineer plays a critical role in supporting the 3-GIS partner ecosystem, acting as a technical advisor, escalation resource, and integration consultant for our channel partners.

This role ensures partners can troubleshoot, support, and extend the capabilities of 3-GIS applications and Azure-based solutions for end customers.

While pre-sales activities such as product demonstrations and proof-of-concept (PoC) environments remain a part of this role, the primary focus is technical enablement and solution architecture, ensuring partners can successfully implement, integrate, and manage 3-GIS solutions in cloud and Esri environments.

Key Responsibilities Partner Enablement & Technical Escalation Support Serve as a technical escalation point for partners, helping them troubleshoot 3-GIS applications and Azure-based environments.

Provide hands-on guidance in diagnosing and resolving issues, teaching partners how to effectively support their end customers.

Develop troubleshooting frameworks, best practices, and knowledge base documentation to accelerate partner self-sufficiency.

API & Integration Facilitation Assist partners in integrating 3-GIS solutions into their existing systems through APIs.

Work closely with developers, guiding them on API usage, authentication, and integration workflows via tools like Postman, Jabber, and scripting frameworks.

Troubleshoot API interactions and help partners overcome integration challenges.

Proof-of-Concept & Environment Management Manage and maintain trial and proof-of-concept (PoC) environments, ensuring partners can evaluate and test 3-GIS solutions effectively.

Guide partners in configuring, deploying, and optimizing cloud-based and Esri environments.

Collaborate with partners to simulate real-world customer use cases in PoC deployments.

Technical Sales & Solution Consulting Support pre-sales activities such as demonstrations and partner-facing presentations, ensuring alignment between 3-GIS solutions and partner / customer needs.

Act as a solution consultant, helping partners design scalable, efficient, and effective implementations of 3-GIS software.

Educate partners on best practices for deploying, managing, and extending the 3-GIS platform.

Continuous Learning & Collaboration Stay up to date with ESRI, AWS, and cloud technology advancements to provide relevant technical guidance.

Collaborate with internal teams (product management, development, and partner management) to ensure partner feedback influences product evolution.

Contribute to internal knowledge-sharing initiatives, ensuring teams have visibility into partner challenges and solutions.

Required Qualifications Degree in Geography, Computer Science, or a related field (or equivalent experience). 3-5 years of experience in GIS, telecommunications, or cloud-based software environments.

Strong troubleshooting and problem-solving skills, with a consultative approach to working with partners.

Experience working with ESRI technologies, including ArcGIS Enterprise, ArcGIS Pro, and related GIS solutions.

Familiarity with cloud environments (Azure, AWS, or similar) and cloud-based deployment architectures.

Hands-on experience with APIs, scripting (Python, JavaScript, or similar), and integration tools like Postman.

Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.

Willingness to travel up to 35% as needed.

This is a remote work-from-home position.   Powered by JazzHR