Account Manager - Fire & Security Service Sales

Job Description

Job Description

Overview

Are you a natural relationship builder that values long-term partnerships? We are looking for a dedicated Account Manager to join our Service team and serve as the primary point of contact for a portfolio of customer accounts, focused on Fire & Security systems. You will be responsible for understanding our customer’s unique needs and presenting solutions, from initial project requirements to ongoing service, and identifying new sales opportunities. If you’re passionate about building strong relationships, we encourage you to apply!

Responsibilities

Prospect for new customers with a main focus on Fire / Security systems to include sales of preventative maintenance agreements.

Foster long-term relationships with end-users, key contractors, and engineers.

Sell Fire / Security service opportunities to owner direct customers.

Meet sales goals and gross profit goals.

Use CRM software to prepare proposals and manage customer communications and activities; track sales activities and forecast sales opportunities in CRM.

Conduct site surveys, work with support staff to create preventative maintenance proposals, coordinate labor for best results with service dispatch coordinators, and manage jobs as needed.

Maintain exceptional communication and time management skills in a high-paced customer service environment.

Respond to internal and external phone calls and emails for maximum customer satisfaction and sales.

Estimate solutions per plan / specification requirements and owner-direct opportunities.

Foster collaboration with Field Staff, Project Managers and Administrative teams to provide a seamless customer experience.

Write scope proposals based on estimates including repairs and small projects.

Promote all service offerings to include : mechanical, plumbing, electrical, building automation, fire, security systems, and monitoring.

Advises other groups of additional sales potential and assists with promoting service planned maintenance agreements prior to job closeout.

Approve accounts payable and receivable in a timely manner.

Attend sales and other required meetings.

Attend monthly safety lunches and perform weekly safety audits to promote a Stay Safe culture.

Identify and communicate process improvements and other opportunities to management.

Visit jobsites and customer sites regularly.

All other duties as assigned.

Requirements

2+ years of sales or sales-related experience required, preferably within Fire and Security Trades; direct trade experience working in the field is also acceptable.

Experience in commercial door hardware sales is a plus.

Industry related or manufacturer specific certifications is a plus.

Must possess and maintain a valid driver’s license and acceptable driving record.

Qualifications

Working knowledge of estimating processes and procedures.

Ability to present to both internal and external groups.

Ability to learn and promote other areas of the business.

Proficient in the use of standard office computer programs such as Microsoft Office and Google Suite.

Strong organizational skills to deal with competing customer needs.

Strong demonstrated negotiation skills.

Demonstrated ability to develop strong relationships.

Ability to work independently with minimum supervision.

Strong desire to grow professionally and to learn and retain technical information.

Ability to translate complex technical concepts into clear business value for customers.

Commitment to continuous learning and staying current on emerging technologies in fire and security systems.

Ability to creatively approach and solve complex problems.

Demonstrated ability to identify high-priority tasks, and modify daily workflow as needed.

Commercial door hardware sales / field experience preferred.

Working Conditions

Performance of duties will be in the office, home, customer sites, and job sites as needed.

Ability to stand or sit for extended periods of time.

Exposure to loud noise, dirt, and exposure to the elements are to be expected on job sites.

Climbing ladders / stairs, uneven ground, bending, kneeling, and twisting are to be expected on job sites.

Benefits, Perks and Pay Beyond the Industry Standard

Egan supports team members and their families with comprehensive benefits. From robust healthcare benefits and generous paid time off, to flexible working options and career growth opportunities, Egan is committed to providing a workplace that helps you thrive both personally and professionally.

Health and Well-being : in addition to medical, dental, vision insurance options, flexible spending accounts, life insurance, short-term, or long-term disability coverage, you're offered comprehensive mental healthcare and support for you and your family

Retirement Plan : we offer robust retirement benefits with a 401(k) plan with company matching contribution and profit sharing

Time-Off Programs : to help you recharge you’ll enjoy a generous PTO program and paid holidays

Professional Development : we support education or career growth by offering educational assistance and regular learning and development opportunities

Paid Parental Leave : utilize parental leave which allows for paid time off with a new child

Rewards and Incentives : we recognize your contributions through additional rewards or compensation that may include the lead incentive program and safety buck program

Community Involvement : our “Beyond the Jobsite” program supports causes in the communities in which we live and work through regular volunteer events to connect with each other and help those in need

The benefits information listed above may not apply to union positions (benefits for union roles are governed by applicable collective bargaining agreements) nor part-time and temporary roles. View more information online about Egan’s investment in benefits for you. #LI-Hybrid

Salary : $80,000 per year base pay plus additional compensation through a commission / incentive program. Position is eligible for an auto allowance and gas card.

Strong Culture Built on Values and Keeping Promises

At Egan, you’ll be part of a team that shares a passion for redefining the industry by setting a new standard of customer care. Together, we'll promote teamwork, embrace innovation, act with integrity, pursue growth, and prioritize safety. You’ll have the opportunity to grow and develop in a company committed to providing the growth and success you're looking for, both for yourself and for the customers you serve. You’ll love being part of success shaped by the strength of our team, which is enhanced by :

Solid history as a legacy leader in specialty contracting and system integration for over 80 years

Private ownership and operations by employees who work in the company (not a holding company or private equity firm)

Engaging leadership who prioritizes your safety, your development, and your impact

A proven track record of employee retention and loyalty

Flexible and hybrid workplace models that prioritize collaboration and customer needs

From general contractors and architects to building owners and facility engineers, Egan collaborates throughout the entire construction or project process with the shared goal of maintaining best-in-class relationships with our internal teams, customers, and business partners. At over 1,000 employees occupying our offices and work sites, we aim to ensure every project is done with quality craftsmanship, integrity, and an aggressive commitment to safety. In fact, we’re proud to be recognized as one of America's Safest Companies for recurring years.

Application Instructions and Employment Practices

Egan Company will not discriminate against or harass any employee or application for employment because of race, color, creed, religion, national origin, sex (including pregnancy, gender identity, sexual orientation), disability, age, genetic information (including family medical history), veteran status, marital status, familial status, local human rights commission activity, or status with regard to public assistance.

We do not accept application materials by mail or email except as a reasonable accommodation for qualified disabled applicants. Individuals who are unable to use our online process due to a disability should email recruiting@eganco.com.

Creating and maintaining a safe and drug-free working environment is important to all of us. Employment with Egan requires successful completion of a pre-employment drug screening. We also participate in E-Verify.

Egan reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. Any resume submitted to any employee of Egan without a prior signed search agreement will be considered unsolicited and the property of Egan.

No agency emails, calls, or solicitations will be accepted without a valid agreement.