Customer Service Representative
Mactac North AmericaTroy, OH, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionReceive and process customer orders while screening information for accuracy and completeness. Continually monitors customer order progress throughout the manufacturing operation. Track and expedite orders as needed. Acts as liaison between Mactac departments, including sales, marketing, supply chain, logistics and operations. Serves as a customer champion when interacting with other functions, maintaining a strong understanding of the customer base. Utilizes problem-solving skills in a proactive manner to communicate customer issues to appropriate parties. Research and resolve order discrepancies and communicate details to those who can provide corrective action. Manages customer complaints and works with customer, sales, claims and any other appropriate parties to resolve issues in a manner satisfactory to the customer. Cross-train to be fully functional on the desk of team members and assist as workload dictates. Stays abreast of new developments. Is aware of competitive offerings and cross references. Participate in departmental meetings. Attends offered meetings and training opportunities as requested or required. Maintains customer profiles in current systems. Updates customer card notes to ensure cleanliness and accurate details for all who access this information. Utilizes company CRM and ERP systems as required. Actively contributes to the company's continuous improvement efforts by identifying recurring issues and trends to leadership, provides feedback and suggestions to increase efficiency and customer satisfaction as well as collaborating with cross-functional teams to develop and implement new procedures and tools aimed at improving service. Works closely with Sales Rep to ensure the overall customer experience is positive and world class. Occasional travel to company and customer facilities, as well as offsite meetings. Approximately two to four times per year. Performs miscellaneous duties for projects and events as requested. Management Responsibilities Level : None Physical Requirements : Ability to sit / stand at a desk for extended periods of time. Work Authorization : Legal authorization to work in the US is required. Relocation Eligibility : Ineligible for relocation Travel : Up to 5% For over 60 years, Mactac has been a leader in the pressure-sensitive adhesive (PSA) industry, offering a full range of adhesive solutions, including acrylic, rubber, hot melt, solvent, emulsion, and UV technologies. As a vertically integrated company with six specialized divisions, we serve diverse markets such as label printing, packaging, retail display, automotive, medical devices, and more. Built on a foundation of innovation, integrity, and reliability, Mactac delivers world-class technology and customer service to provide the best solutions for your adhesive needs. The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. It is the policy of Mactac that all employees are employed at the will of Mactac for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. At the same time, employees may terminate their employment at any time and for any reason. Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.
Customer Service Representative
To be the liaison between external customers and the Mactac organization regarding the processing, follow-up and expediting of all orders from initial placement to actual delivery. Serves as a customer champion and ensures customer satisfaction in all dealings with Mactac.
Excels at the below duties and responsibilities. Requires minimal management support and supervision to handle all issues. Applies strong technical knowledge, communication skills, problem solving and decision making. Establishes and fosters positive customer relationships. Works effectively with team members, peers and management. Is recognized as an expert in all facets of the CSR role. Has a positive and flexible attitude. Handles accounts of high complexity and / or dollar volume in executing customer requirements.
Education : HS Diploma / GED with over 5 years of experience, OR an Associate's degree in a business related field with a minimum of 3 years of experience, OR a Bachelor's degree in business or related field with a minimum of 1 year experience.
Required Experience :
- Customer Service experience in manufacturing preferred
- Advanced Microsoft Office experience required
- ERP Experience preferred
- Exceptional problem solving and analytical skills
Duties & Responsibilities :
Other duties as assigned by management.
Scope :
Company Overview :
Disclaimers :
We will not accept unsolicited resumes from agencies. Please do not send agency resumes to our website or Mactac and affiliated employees.
serp_jobs.job_alerts.create_a_job
Customer Service Representative • Troy, OH, US
Job_description.internal_linking.related_jobs
Avis Budget Group Job Opportunity.Immediately hiring! If the idea of spending the day sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Job Opportunity At Avis Budget Group.Immediately hiring! If the idea of spending the day sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, j...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.
This position will work with multiple clients throughout the day pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Take the next step in your career as our new Aldi Customer Service Representative (Remote) to maintain accurate records and documentation, work collaboratively across teams and departments, and coo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Service Representative.FASTSIGNS #221201 is hiring for a Customer Service Representative to join our team!.Ongoing Training Opportunities.
A Successful FASTSIGNS Customer Service Representa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Custo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
True North's mission is to be our communities' first choice for premier fuel and convenience retail.We are committed to continuously improving our guests' experience through growth, quality operati...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Service Representative.Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities.R...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Service Representative.Location : 1340 E 3rd St, Dayton, Ohio 45403 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
CUSTOMER SERVICE REPRESENTATIVE (Tier I) Position Description Customer Service Representatives work in an inbound call center environment.
Leonard’s customers to solve a wide variety of custom...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
We are looking for a detail-oriented Customer Service Representative to join our team in Vandalia, Ohio.This is a Contract-to-permanent position that offers an excellent opportunity to showcase you...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Make a difference, protect lives, and achieve your dreams.Build your career with the industry-leading fire, life safety and security company.
The Service Sales Representative will sell service agree...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Customer Service Representative.We are seeking a highly organized and detail-oriented Customer Service Representative (CSR) to join our team.
This role is vital in ensuring effective communication b...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Taylor Corporation is a dynamic, diversified company with big plans for the future ? and your career.We power our employees' potential and strive to create opportunity and security for every member...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Service Representatives are responsible for assisting all internal and external Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freig...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Service Representatives.Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company.
We have fun, and we offer personal challenge...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
- serp_jobs.job_card.promoted
Customer Service Representative - PT
Avis Budget GroupVandalia, OH, USserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Customer Service Representative - FT
Avis Budget GroupVandalia, OH, USserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Customer Service Representative - Remote - 50k-60k / Year
Spade Recruiting USAUnion City, Indianaserp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
- serp_jobs.job_card.promoted
Aldi Customer Service Representative (Remote)
TradeJobsWorkforce45431 Beavercreek, OH, USserp_jobs.filters.remote
serp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Representative Inside Sales
FastSignsDayton, OH, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Representative
U-HaulMiamisburg, OH, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
CASHIER / CUSTOMER SERVICE REPRESENTATIVE
True NorthBellbrook, OH, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Representative, Full or Part Time
Circle KBotkins, OH, USserp_jobs.job_card.part_time
- serp_jobs.job_card.promoted
Customer Service Representative
CintasDayton, OH, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Customer Service Representative
Veterans StaffingDayton, OH, USserp_jobs.job_card.full_time
Customer Service Representative
AM LeonardPiqua, OH, USserp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
- serp_jobs.job_card.promoted
Customer Service Representative
Robert HalfVandalia, OH, USserp_jobs.job_card.permanent
- serp_jobs.job_card.promoted
Service Sales Representative
Pye-Barker Fire & SafetyMiamisburg, OH, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Representative
TradeJobsWorkforce45431 Beavercreek, OH, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Representative
SurgeMiddletown, OH, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Representative (Hybrid Schedule)
Taylor CorporationDayton, OH, USserp_jobs.job_card.permanent
- serp_jobs.job_card.promoted
Corporate Customer Service Representative (Full-Time)
Dayton FreightDayton, OH, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Representatives
Pizza HutXenia, OH, USserp_jobs.job_card.full_time