Field Service Technician II

Job Description

Job Description

The Field Service Technician II plays a crucial role in troubleshooting, maintaining, and repairing low voltage systems, including network infrastructure, surveillance cameras, servers, NVRs, access control hardware and software, and audio-visual systems. Reporting directly to the Service Manager, this position requires a highly motivated self-starter with exceptional technical expertise in low voltage systems and a strong commitment to delivering outstanding customer service.

The Field Service Technician II also acts as a mentor and leader for the Field Service Technician I, providing guidance and support to help them develop the skills necessary for advancement. Participation in Premise One's on-call service program is a key component of this role.

Key Responsibilities

• Safety & Site Preparation : Conduct pre-work site assessments and safety checks to ensure a safe working environment.
• Customer Service Excellence : Provide exemplary customer service, consistently maintaining the highest service standards and client satisfaction.
• Field Leadership : Lead by example, guiding Field Service Technician I employees to ensure efficient, first-time resolution of service issues.
• Project Execution : Implement job plans with a focus on quality assurance and safety compliance, ensuring project completion meets company standards.
• Autonomous Field Operations : Operate independently in the field, making informed decisions to resolve technical issues on-site.
• Technical Troubleshooting : Diagnose, service, and repair low voltage systems in commercial and enterprise environments, ensuring all repairs adhere to company and industry standards.
• Testing & Documentation : Test all repairs on-site in alignment with Service Operations and Engineering policies. Accurately document all work performed, including notes, photos, and communications, in online ticketing systems and timecards.
• On-Call Rotation : Participate in the on-call rotation, providing emergency after-hours service as required.
• Vehicle Maintenance : Maintain the company-issued vehicle in accordance with company standards, ensuring it is always in optimal condition.
• Professional Conduct : Maintain a professional appearance and demeanor at all times, representing the company positively in all interactions.
• Continuous Improvement : Provide feedback and suggestions to the Field Superintendent or Service Manager to enhance service delivery and field operations.
• Communication : Proactively communicate scheduling issues and other concerns to the Field Superintendent, Service Manager, and dispatchers.
• Additional Duties : Perform other related services as required on-site, with flexibility to adapt to changing job demands.

Qualifications

Desired Certifications & Training

Skill Requirements

Join our team and become a key player in delivering top-tier service and technical expertise to our valued clients!

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